Daktela, the official supplier of CONTACT for iPECS in the UK, proudly attended the iPECS Global Partner Conference 2025 - a premier global gathering held in Phnom Penh, Cambodia. This year’s event brought together Ericsson-LG’s international distributor network, technology leaders, and top-performing partners to celebrate the theme “Powerful Partnerships Together.”
As a long-standing technology partner of iPECS Cloud in the UK, Daktela showcased how its omnichannel solution is transforming customer experience. From voice and SMS to webchat, WhatsApp, and email, Daktela empowers businesses with seamless, integrated communications under the CONTACT for iPECS brand.
Since partnering with ELG and Pragma in 2022, Daktela has driven innovation across the UK partner channel - helping resellers deliver next-level customer journeys through powerful, cloud-based technology.
Samantha Haylor, Managing Director of Daktela UK, joined the expert panel “Leveraging Technology and AI to Improve Customer Experience,” sharing insights on how AI is reshaping the contact centre landscape for both customers and employees (CX & EX).
The conference provided a vibrant platform for connecting with global peers, exchanging visionary ideas, and celebrating partner success. Daktela was thrilled to engage with the international iPECS community and explore future collaborations that will shape the next wave of customer communications.
A heartfelt thank you to the iPECS team for hosting a world-class event -one that inspires innovation, strengthens partnerships and keeps the future of CX firmly in focus.
