Energy

AI Assistants for the Energy Sector

Proactive sales and excellent customer service without waiting. Reach thousands of customers daily, offer rate fixes or better tariffs, and resolve routine inquiries. Elegantly, securely, 24/7.

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Trusted by industry leaders
Samsung - client of DaktelaAlensa - client of DaktelaBlue Cross - client of DaktelaPPL - client of DaktelaSeznam.cz - client of Daktela

Proactive Sales and Efficient Customer Care

Do you want to reach customers with offers for price fixes, switching to better tariffs, or green energy?
Do you need to quickly inform them about outages, disruptions, or upcoming payment deadlines?
Are you overwhelmed by inquiries during outages about meter readings, billing, and transfers?
Customers expect instant answers, but your team is overloaded and can’t respond in time?

AI Will Lighten Your Workload

Smart AI Bot

Smart AI Bot

Instantly answers questions about outages or billing. During conversation, naturally offers relevant services and tariff optimization.

Campaigns

Campaigns

Automatically contacts customers with offers for price fixes, better tariffs, or additional services. Qualifies leads and passes them to sales team.

Security

Security

Reliably performs identity verification for sensitive requests like payment changes, billing access, new contracts, or tariff changes.

Omnichannel

Omnichannel

AI integration into chat, email, phone, and social media. With CRM connection, customers can complete purchases or resolve requests through any channel.

What You'll Gain with Our AI Colleagues

Instant Responses

Instant Responses

No waiting for answers, immediate help and advice 24/7

Cost Savings

Cost Savings

Up to 85% of interactions handled by bot independently, your sales team focuses on complex deals

More Time for Team

More Time for Your Team

Bot handles most customer inquiries, giving you time for important tasks

Higher Revenue

Higher Revenue

We connect to your systems and you can launch your first sales campaign within a week

BOT Responds...

The smart bot reaches thousands of potential customers before their fixation ends, offers consumption optimization, and serves clients day and night. The result is higher revenue, shorter wait times, lower costs, and happier customers who keep coming back.

2
seconds
24
hours a day
7
days a week
365
days a year

Heimstaden Saved 38% in Costs with Voicebot

After deploying voicebot and integrating the client app and web support center with the internal system, call center personnel costs decreased by 38%, operator wait times were reduced by 50%, and 80% of calls are automatically verified via API.

More References

By deploying AI voicebot and chatbot, we reduced client wait times by 50%. Thanks to automation of common requests, our agents can focus on more complex cases where the human touch adds real value. This also helped us reduce personnel costs by 38%.

Lenka Písková
Lenka Písková
Head of Customer Care

Proven Results

up to 70k
customers contacted daily
up to 100%
outbound call completion rate
up to 81%
average operational cost reduction
Integrated with the tools you love
Out-of-the-box integrations including CRM contact synchronisation, CTI panels, SSO providers and workflow optimisation tools.
Daktela integration: Microsoft Dynamics 365Daktela integration: Microsoft Active DirectoryDaktela integration: SAPDaktela integration: Presta ShopDaktela integration: Google IconDaktela integration: SalesforceDaktela integration: MicrosoftDaktela integration: SlackDaktela integration: HubspotDaktela integration: ShoptetDaktela integration: AzureDaktela integration: Chrome