Are you missing out on business opportunities?

Are your SMS campaigns unable to deliver compelling messages due to format limitations?

Are customers not responding to your messages, lowering your overall campaign success?

Do you lack sufficient operators for your customer support?

Communication that captivates customers

High open rate 91%

A message on a phone almost always grabs attention.

Content as rich as a newsletter

Images, videos, carousels, buttons… The limited character count of SMS is a thing of the past.

Automated AI communication

An intelligent chatbot that works 24/7, ready to respond even at 2 AM.

Personalized campaigns

Customers receive exactly what interests them (based on CRM data).

Immediate action

Let customers pay an invoice, open a map, or schedule an appointment with you straight away.

Metrics

Track open rates, interactions, and conversions—then continually optimize your campaigns.

Incredible open rate

As soon as an SMS arrives, most recipients react immediately. In real-world scenarios, we've seen an open rate of 91%.

Ready to get more responses from your customers?

Schedule a meeting with us and discover how to automate communication in your company. Get started in 30 minutes.

50% more completed surveys at Kooperativa

Kooperativa tested the RBM channel to gather feedback (NPS). Clients received an engaging RCS message, and once they responded, the chatbot guided them through the survey. To compare the effectiveness of each channel, Kooperativa also launched an email campaign. The results exceeded our expectations.

+ 45%

Completed questionnaires versus email campaigns

60%

people replied to the first message

49%

People answered all the questions

"We see RCS reports as an excellent addition to our mix of communication channels, which offers a much wider range of uses compared to SMS. In the NPS campaign, we wanted to use RCS to test whether clients accept this channel, which was undoubtedly confirmed."

Michal Jirman

Head of the Department of Methodology and Control

Increase your message conversions

RBM doesn't have the character limit that SMS does. You can send images, videos, cards, and buttons for quick responses. It easily connects to maps, calendars, payments, and URLs.

Paying an invoice, bill, or receivable has never been faster or easier. Just click on the button with the link to the payment gateway.

Show your customers your product offer right on their phone. Quick, easy and brilliant. Right?

Inform your customers about the delivery of their order to the pickup point, as well as the possibility of an extension.

Elevate your customer communication to a new level

Schedule a non-binding demo and take the first step toward a more efficient, modern, and profitable business.

Get in touch with us

Frequently asked questions about RBM

Find answers to the most frequently asked questions about RBM. However, if you still need any additional information, feel free to arrange a non-binding consultation with our experts or contact us via E-mail.

What are RBM and RCS and how do they work?

Rich Communication Services (RCS) is the next generation of SMS and MMS. Thanks to the RCS channel features, you can elevate classic text messages to the level of Messenger or WhatsApp.

RBM messages (Rich Business Messaging) are designed to work like any other chat app. For Android phones, the function is natively supported, so the addressee does not need to install any additional software on the phone — the RBM will receive the message just like a classic SMS. However, RBM messages are sent and received over the Internet via the RCS communication protocol, which runs in the background.

What does RBM allow you to send?

RBM allows you to send rich media content including images, videos, carousels, interactive buttons, and cards. You can also include quick reply options, map locations, calendar events, and payment links — all directly within the messaging experience.

Which devices support RBM?

RBM is natively supported on Android devices through Google Messages. For iOS users, Apple has announced RCS support starting with iOS 18. For non-supported devices, messages automatically fall back to SMS.

How does RBM compare to SMS in terms of cost?

While RBM messages may have a slightly higher per-message cost than SMS, the dramatically higher engagement rates (91% open rate vs typical SMS) and rich interactivity often result in better ROI for marketing campaigns and customer communications.

Can RBM integrate with our existing systems?

Yes, RBM integrates seamlessly with CRM systems, payment gateways, calendars, and other business tools. Our API allows you to personalize messages based on customer data and automate responses with AI-powered chatbots.

RBM agent A Revolution in Mobile Communication