Daktela WFM – Workforce Management for contact centres
Inbound Voicebot

An AI voicebot that automates up to 80% of customer inquiries

Can’t keep up with the flood of incoming calls? Daktela AI voicebot handles thousands of them instantly. Instant responses 24/7.

Automate incoming calls, confirm orders, verify leads, or collect data. The voicebot handles routine calls on its own without operator intervention.

Trusted by more than 1,600 companies
Trusted by 28 000+ professionals
Effectiveness

Why choose Daktela AI Voicebot?

Every call answered instantly. Every routine request automated. Your team focused on what actually matters.

01
Instant answers
Every call picked up within seconds. No queues, no hold music.
02
80% automated
Routine queries handled automatically. Your team focuses on what matters.
Live Call Center
1,452
Calls Handled
48h15m
Time Saved
Active AI Lines
03
24/7, always on
No holidays, no sick days. Always available — even at peak times.
04
Seamless integration
Works with your CRM, Helpdesk or ERP from day one.
Automation ready
Common scenarios
Order & shipment status
Product information
Booking changes
Identity verification
Department routing
Ticket creation
Performance

Real results from real customers

50%
faster response time
1500+
hours saved monthly
47%
reduction in response times
52%
more emails handled by agent
Core features

Features that
make the difference

Intuitive no-code builder

Build and edit voicebot flows visually — no coding required. Create and iterate on call scenarios in minutes, not weeks.

System integrations in real time

The voicebot connects to your CRM, helpdesk and e-shop. It retrieves and updates real data live during the call — no generic responses, no delays.

Smooth handover to a live agent

When the voicebot reaches its limits, it transfers the call to a human operator — including the full conversation transcript and context. The customer never has to repeat themselves.

Voicebot that calls on your behalf

Database dialling, satisfaction surveys, contact verification. Hundreds of calls per day — fully automated and effortless.

Knowledge Base & multilingual support

Connect the voicebot to Daktela KB or external sources. Use one language across multilingual conversations.

Ready to
transform your
customer service?
See how AI automation can
fundamentally change the way
your contact centre works.
See AI in action
AI Suite

Daktela AI

AI Voicebot is just one of the tools in our AI suite. They all share the same builder, the same data and the same philosophy.
Unified conversational builder
Applicable to all bot types — one builder for voicebots, chatbots and email automations.
One bot for all social channels
Webchat, Messenger, Instagram, WhatsApp, Viber, SMS — unified management and a consistent customer experience.
Daktela WFM – drag-and-drop shift scheduling with real-time compliance monitoring
Contact Centre

Native integration with Daktela PBX Omnichannel

The voicebot is a native part of the contact centre –
live agents and AI bots work side by side.
Native queue routing
Seamless routing to live agents with real-time availability verification.
Knowledge Base integration
Leverages existing Knowledge Base articles for accurate and consistent responses.
and consistent responses.
Unified management
Manage live agents and AI Coworkers bots together in a single interface.
AI Coworker agent
The AI Coworker agent can natively create and edit tickets in defined situations — and uses your own number range to identify outbound campaigns.
Customer Stories

Success stories that inspire

Request a demo
10 sites unified into 1 platform
“Daktela's ticketing system gives us a single source of truth for every customer interaction. We track progress at every stage across all our sites and ensure nothing falls through the cracks.”
100% FCA compliance
“Daktela delivered a highly secure, auditable platform ensuring readiness for new FCA regulations without disrupting customer service. The phased migration gave us complete confidence.”
1,500 users
on 1 cloud
“Daktela delivered a highly secure and reliable platform that significantly improved our operational resilience across the board, and ultimately enhanced the overall patient care experience.”
Support in
27+ countries
“By bringing all our communication platforms into one place, Daktela has allowed us to perfectly oversee every single customer interaction and maintain high quality as we grow globally.”

Frequently Asked Questions

Deployment is a matter of weeks, not months. For simpler scenarios even faster — no hardware or complex IT setup needed.

Yes. The voicebot uses advanced speech recognition and AI language models to understand natural, conversational speech.

It automatically transfers the customer to a live operator — along with the full conversation transcript and context.

Yes. The solution runs on Daktela’s secure infrastructure, fully compliant with GDPR and European data protection standards.

Customers matter

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