No. Daktela’s model is intentionally flexible-you can start with a single licence and scale up or down at any time, which many customers value for seasonal or one-off campaigns.

Daktela hosts public phone numbers in 60 countries and delivers its cloud service worldwide from European data-centres, so you can run a contact centre for customers almost anywhere.

The platform itself has no capital expenditure requirements, but a one-off setup fee from €300 covers instance provisioning and onboarding services.

Daktela is a software-only CCaaS provider: we deliver the omnichannel platform and telco infrastructure, while staffing (agents and supervisors) remains entirely in your hands.

1. Request a free 14-day demo or a personalised quote from the pricing page.
2. Sign a subscription agreement.
3. Our team provisions your instance and trains your admins and agents—most customers go live within a few days.

Fees are per user per month, priced by channel (or by discounted bundles) and adjusted automatically if you add or remove licences during the subscription period.

Licences are billed on a rolling monthly basis and can be cancelled with just one month’s notice - there is no long-term lock-in.

Potential extras include:
- Voice connectivity (SIP trunk) fees for using Daktela’s telco network or a third-party carrier.
- Add-ons such as Call Recording retention beyond 14 days, AI Power Pack, CRM package, etc.
- Local call charges or SMS fees (at cost, published in the current price list).
All extras are quoted transparently before activation.

Every licence includes 24 × 7 local-language technical support and a clearly defined SLA with guaranteed response and resolution times-there are no hidden conditions.  

Every Voice licence comes with automatic call recording and 14-day storage at no extra cost; you can extend retention to 3 months-or longer-through the Call Recordings add-on.