E-zec Medical, the UK’s largest independent provider of medical transport and clinical support, unified communication across 10 sites and 225 contact centre agents with Daktela—enhancing coordination, resilience, and patient experience.
As E-zec expanded rapidly through acquisitions, multiple communication systems created inefficiencies and rising costs. The company needed a unified, scalable solution to manage all channels and improve service delivery without operational risk.
Daktela implemented a cloud-based omnichannel platform integrating voice, SMS, email, WhatsApp, and social media. The migration across 10 sites was seamless and risk-free, delivering improved communication, streamlined management, and enhanced patient care.
“Moving from several inherited tools to a unified system has enabled us to manage our call flows in a far more effective and efficient manner whilst also providing greater operational resilience.”
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