SIKO, one of the largest retailers of bathroom and kitchen equipment and interior solutions in the Czech Republic, transitioned with Daktela from more than ten tools to a single platform. Unified communication, clear data insights, and AI-driven automation significantly increased the efficiency of customer service.
Before implementing Daktela, SIKO operated with over 10 tools for customer communication and analytics. The existing system lacked flexibility, clear data, and in-house management, while modifications were complex and time-consuming. SIKO needed to unify customer communication, gain actionable insights, and incorporate AI into customer care.
The implementation of Daktela significantly improved how SIKO manages customer support. Unified communication channels, flexible licensing, and quick access to insights now enable better monitoring of customer interactions, leading to cost savings and higher efficiency in customer service operations.
“Thanks to Daktela, we now have a system that fits our needs perfectly. 90% of the features were ready out of the box, and customisation went smoothly. I really appreciate the fair licensing model – we only pay for what we actually use. With AI chatbots and automation, we’ve also managed to reduce manual interactions by around 30% Daktela provided us with a tailored solution that fully meets our requirements. Its flexibility and ease of implementation allowed us to quickly respond to business changes and needs. When I need data, I don’t have to think about where to look – I just open Daktela."
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