Družstevní závody Dražice unified all customer communication into a single system and, thanks to automation, significantly accelerated their response times. Their first reply is now 50% faster, and customers wait a quarter less on the phone line.
DZ Dražice faced a growing volume of customer requests across multiple channels, which made coordination and response times increasingly difficult. The support team lacked visibility, managers had no clear data, and fragmented systems slowed down the work of the entire department.
Thanks to Daktela’s solution, DZ Dražice unified all communication into a single platform and automated key processes. The team gained clear data and transparent oversight across channels, leading to a 50% faster first response, a 33% increase in handled calls, and a 25% reduction in wait times — all without adding more staff.
“Daktela helped us handle the growing number of customer inquiries without having to expand our team. We’ve sped up our responses, clarified our communications, and gained a complete overview of all inquiries.Customer satisfaction is key for us – and with the Daktela platform, we’re now better able to measure and improve it.”
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