Challenge
Digital chaos and "hunting" for inquiries. Before implementing Daktela, communication in Cosmo was fragmented. Inquiries for celebrations and appointments arrived on multiple different channels simultaneously.
Saving 20 hours per week and 0% missed inquiries by unifying all communication channels in one place.
Digital chaos and "hunting" for inquiries. Before implementing Daktela, communication in Cosmo was fragmented. Inquiries for celebrations and appointments arrived on multiple different channels simultaneously.
One window for all reservations. Cosmo introduced the Daktela Omnichannel solution to centralize all inquiries in one place.
Daktela was a key turning point for our team. Instead of agents 'flying' between three different applications, they now solve everything from one screen. It's not just a time saver, it's a complete transformation of the way we work. We no longer worry about whether we skipped someone, instead the system works for us, giving us a clear picture of every client in real time. That is the stability every manager wants in their team.
Discover how we can transform your customer service and reduce operating costs.
