Meet Our References

“Moving from several inherited tools to a unified system has enabled us to manage our call flows in a far more effective and efficient manner whilst also providing greater operational resilience.”

“Daktela has helped us unify communication across 19+ markets and streamline the work of our support team. We value not only the technical reliability and useful features, but also the Daktela team’s approach. This collaboration lets us guarantee top-tier customer service internationally.”

“A huge benefit of implementing Daktela is that we no longer need to use outsourcing services – we can handle everything ourselves. Communication across the company has become unified, we have control over our responses, and we can return to them at any time.”

“I consider the biggest advantages of AI automation with Daktela to be increased efficiency, time savings, faster response times, personalized communication, and the 24/7 availability of bots.”

“AI and Automation are certainly topics of today, and I believe sooner or later, everyone will have to implement it – so go for it with gusto! Once you dedicate enough time and have support from the provider, you will be impressed by the results and so will your customers.”

“AI chatbot helped us significantly reduce the number of inquiries that had to be handled by operators. Thanks to that, we effectively saved the capacity of roughly one full-time position – without complex integration, naturally and automatically.”

“With rapid e-shop growth, we turned to Daktela for communication control, resolving system issues. The 2019 Christmas rush taught us the value of early optimization. Daktela is now an essential part of our customer care.”

"Our customers come first. Daktela offered a future-proof, cost-effective, secure, and scalable solution. It easily supports new communication channels like SMS and WhatsApp and enables hybrid working for our employees."

“The effectiveness of the 11 members of the customer service team can be easily measured and optimized with the help of reporting. Before Daktela, the company used separate softwares for everything, but now Daktela can replace all of them.”

“Thanks to the clear call center solution, we can see various statistics and thus have overall communication with the customer under our supervision. In this way, we can effectively set up sales and service strategies.”

“Now we have Voice, Ticketing, WebChat and Facebook working together to transform our operations and customer experience. Seamless conversation tracking, rapid issue resolution, and regular reporting have become the cornerstones of our success. Thanks to Daktela we can deliver a faster, more efficient service to our clients.”

“Daktela helped us handle the growing number of customer inquiries without having to expand our team. We’ve sped up our responses, clarified our communications, and gained a complete overview of all inquiries.Customer satisfaction is key for us – and with the Daktela platform, we’re now better able to measure and improve it.”

“Thanks to the Daktela platform, we’ve improved email response time by 85% and call response speed by 40% – all without expanding the team. We’re now delivering a better customer experience than ever before. What’s more, Daktela helped us implement scalable processes, which are essential as we grow and expand across European markets.”

“Thanks to Daktela, we now have a system that fits our needs perfectly. 90% of the features were ready out of the box, and customisation went smoothly. I really appreciate the fair licensing model – we only pay for what we actually use. With AI chatbots and automation, we’ve also managed to reduce manual interactions by around 30% Daktela provided us with a tailored solution that fully meets our requirements. Its flexibility and ease of implementation allowed us to quickly respond to business changes and needs. When I need data, I don’t have to think about where to look – I just open Daktela."

“We realized we needed to be online 24/7, and it wasn’t possible to cover this with people alone. From the original 2,100 live chat interactions, we reduced it to 100–150 per month. The rest is handled by our virtual colleagues. Our operators can now focus on higher-quality customer care and proactive communication.”

“Voicebot significantly saved human resources and time capacity of our customer center. Thanks to this, order processing and customer inquiries are now handled in a much more systematic way.”

“What appealed to us the most was the clarity of the user interface. It is intuitive for the customer, the operator—who manages the chatbot—and for developers or analysts who create new dialogues or evaluate data.”

“The real challenge was designing a store-search dialogue that works both for cities with only a few locations and for large metropolitan areas. The carousel solution made navigation intuitive and customer-friendly.”

“We initially had serious concerns about whether the voicebot would be reliable. Today, after more than a year of operation, consultants immediately ask why when the bot is not calling — because they want high-quality leads. That is the best proof that the solution works.”

“If the bot isn’t calling, salespeople immediately ask why. They want its leads.”

“Daktela has helped us unify and streamline our customer communication across all channels. As a result, we’ve reduced waiting times by 43% and cut missed calls by 27%. Query handling is significantly faster—we process calls 35% more efficiently and emails by 25%. Furthermore, we’ve expanded our reach via Messenger and Viber, keeping everything organised under one roof. The result is higher customer satisfaction and a much-needed reduction in pressure on our team.”

"What we appreciate about the chatbot is that we can change and improve it ourselves without any technical knowledge. We can easily make adjustments during operation, right in our call center. This allows us to respond flexibly to unexpected situations."

„Daktela has delivered a fundamental improvement to our contact centre operations. One of the greatest benefits has been the consolidation of all communication channels across five countries into a single omnichannel platform. Thanks to precise routing of customers and contacts to dedicated teams, we now resolve up to 83% of all calls first time, which customers greatly appreciate nowadays. With more than 9,200 incoming calls and 76,000 outgoing calls per month, the Daktela platform has made a significant contribution to reducing costs and improving the efficiency of our operations. In addition, the automation of telesales campaigns saves a huge amount of time and cost, and we are currently able to manage up to 19 acquisition campaigns per month with minimal use of human resources.“

Daktela was a key turning point for our team. Instead of agents 'flying' between three different applications, they now solve everything from one screen. It's not just a time saver, it's a complete transformation of the way we work. We no longer worry about whether we skipped someone, instead the system works for us, giving us a clear picture of every client in real time. That is the stability every manager wants in their team.

“Thanks to Daktela, our communication has become significantly simpler and clearer. All channels – emails, calls and SMS – are now unified in one interface. We can see the entire context of communication with a donor in one place, which saves us time and helps us maintain the quality of our donor care.”

“We were looking for a solution that would allow us to manage campaigns professionally while continuing to grow. Daktela has given us clear visibility over individual calls as well as overall campaign performance, which is essential for our clients.”

„The implementation of Daktela was a strategic step for us – it helped us not only to unify our communication but, above all, it paved the way for the automation and scaling of our customer support. With the chatbot, we resolve 73% of enquiries, and with the voicebot, 63% of phone calls. Consequently, we now handle the majority of requests without agent intervention. Faster response times and a consistent customer experience directly translate into higher satisfaction for both customers and partners. At the same time, Daktela provides us with the data and control needed for continuous optimisation, reinforcing our position as a market leader.“

“Daktela helped us manage the surge during the pandemic and the reorganization during our warehouse relocation. Thanks to communication centralization and AI tools, we now handle 32% fewer calls, as part of the communication is resolved by the AI chatbot. With clear data at hand, we have full control over customer care today and are ready for further growth.”

"Daktela has been a massive addition for us. Not only for the ability to send those broadcasts out through WhatsApp to our customer base, but also the nature of the way the industry communicates... those messages can be forwarded on to our customer service team in a very quick and efficient manner."

“Thanks to automation, our agents can focus on more complex cases where a human touch adds real value. Today, Voicebot independently resolves 24% of all queries.”

“Daktela has become our central hub for communications, ticketing, and CRM. It gave us real-time visibility, helped reduce admin time from hours to minutes, and empowered teams to collaborate across departments. With full ownership after just one year, we’ve transformed the way we serve customers – faster, smarter, and with greater impact.”

“We use Daktela for all our communications, streamlining workflows and enhancing customer satisfaction. A major benefit, along with streamlined communications, is the ability to customise everything to fit our needs and fine-tune as we go.”

“With Daktela’s communication platform and its advanced features, such as the voicebot, our contact center has reached a new level. We process an average of 2,000 customer calls per month, so we need a tool that is both reliable and efficient. Thanks to Daktela and the possibilities it offers, we can provide our customers with fast and high-quality support, which significantly increases their satisfaction.”

“We are very satisfied with Daktela. They have met our expectations and we have gained a reliable partner for the management of our customer support, which will help us in our further growth.”