Daktela References

Health Care|AI & Automation|Customer Service

Next Generation Communications Improves Patient Journey

E-zec Medical, the UK’s largest independent provider of medical transport and clinical support, unified communication across 10 sites and 225 contact centre agents with Daktela—enhancing coordination, resilience, and patient experience.

E-commerce|AI & Automation|Customer Service

How Expandeco Cut Response Times by 47 % with Daktela

Expandeco, a leader in international e-commerce expansion, unified multilingual customer support across 19 countries with Daktela—reducing response times by 47% and improving team efficiency by 15%.

Logistics|AI & Automation|Customer Service

Efficient Communication and Cost Savings at DPD Slovakia

DPD Slovakia unified all customer communications with Daktela—cutting operational costs by 25%, improving service efficiency by 20%, and gaining full visibility and control over every customer interaction.

Automotive|AI & Automation|Customer Service

Gafa Auto saves operators’ time and handles 80% of requests thanks to Daktela AI

Gafa Auto, a leading Slovak car parts retailer, centralized communication and introduced Daktela AI—cutting processing time by 25% and automating 80% of customer enquiries across seven channels.

Finance|AI & Automation|Customer Service

Generali Insurance Leading the Way with AI

Generali Česká pojišťovna, in collaboration with Daktela, implemented an AI chatbot and voicebot named “Leo.” Thanks to intelligent automation, it now handles more than 60% of chat requests and 90% of phone inquiries, helping the company save capacity equivalent to up to 12.8 full-time employees.

Telco|AI & Automation|Customer Service

CETIN boosted availability and speed with Daktela

CETIN, the Czech Republic’s largest wholesale data network, unified its customer communication with Daktela—achieving 93% availability, faster responses, and a 10% reduction in missed calls across teams.

Customer Service

Leading Funeral Plan Provider Future proofs customer care

Golden Charter, one of the UK’s leading funeral plan providers, migrated 200 users from an on-premise Avaya system to Daktela’s secure cloud contact centre—ensuring compliance, scalability, and modern communication capabilities.

E-commerce|AI & Automation|Customer Service

All the external and internal communication in one system

Leziter, one of Hungary’s leading online home furnishing retailers, consolidated all external and internal communications with Daktela—streamlining operations across departments and preparing for AI-powered growth.

E-commerce|AI & Automation|Customer Service

Optimizing Customer Support for NOTINO

As one of Europe’s largest online beauty retailers, Notino partnered with Daktela to unify customer communication across 27 countries—streamlining processes, automating interactions, and improving service quality.

Travel|AI & Automation|Customer Service

Transforming Customer Experience with Roxy Travel

Roxy Travel, a fast-growing travel agency with over 116,000 online followers, transformed its customer communication with Daktela—achieving higher efficiency, better responsiveness, and measurable cost savings.

AI & Automation|Customer Service

How Družstevní závody Dražice accelerated customer communication by 50% with the Daktela platform

Družstevní závody Dražice unified all customer communication into a single system and, thanks to automation, significantly accelerated their response times. Their first reply is now 50% faster, and customers wait a quarter less on the phone line.

E-commerce|AI & Automation|Customer Service

Trenýrkárna sped up email responses by 85% and improved call center response times by 40%.

Trenýrkárna, one of the largest Czech underwear e-commerce retailers, unified customer communication across channels and significantly accelerated customer support with Daktela while expanding rapidly into international markets without increasing team size.

E-commerce|AI & Automation|Customer Service

SIKO reduced operator workload by 30% and unified customer communication thanks to Daktela

SIKO, one of the largest retailers of bathroom and kitchen equipment and interior solutions in the Czech Republic, transitioned with Daktela from more than ten tools to a single platform. Unified communication, clear data insights, and AI-driven automation significantly increased the efficiency of customer service.

E-commerce|Customer Support|Chatbot Automation

Království Tiande Cuts Live Chat by 93 % with AI-Powered Customer Care

Království Tiande unified fragmented customer communication into one omnichannel solution, enabling 24/7 support and significantly reducing the workload of their customer service team.

Customer Support Automation|Voicebot & AI|Retail

DEK Increases First-Call Resolution with an Intelligent Voicebot

DEK, the leading construction materials retailer in the Czech Republic, implemented an AI-powered voicebot to handle high call volumes and significantly improve first-call resolution rates.

Telecommunications|Customer Support Automation|Chatbot

Orange Slovakia Scales Customer Support with a Chatbot Handling Thousands of Customers

Since 2021, Orange Slovakia has used a chatbot to modernize customer support, becoming a key communication channel for younger generations while improving efficiency and scalability.

Retail|E-commerce|AI Chatbot

ROSSMANN Improves Customer Support with a GPT-Powered Chatbot

ROSSMANN introduced a GPT-based chatbot as a new customer communication channel, enabling faster support and significantly reducing the load on human operators while maintaining high answer accuracy.

Insurance|Voicebot|Call Center Automation

Swiss Life Cuts Call Costs by 70 % with an AI Voicebot

Swiss Life replaced costly outbound call operations with an AI-powered voicebot that delivers performance comparable to human operators while significantly reducing operational costs.

Voicebot|Finance|Lead Generation

GFS Group Scales Lead Generation with a Hybrid AI Voicebot

GFS Group replaced inefficient cold calling with a hybrid voicebot that combines a human opening with AI-driven conversation, delivering scalable, high-quality leads with minimal manual effort.

E-commerce|Retail|Customer Service

Svět svítidel Handles Calls 35 % Faster and Emails 25 % More Efficiently

By implementing Daktela’s omnichannel solution with CRM integration and automation, Svět svítidel significantly reduced waiting times, improved agent availability, and streamlined customer communication across 26+ European markets.

AI & Automation|Customer Service|E-commerce

Košík.cz Improves Customer Care Efficiency with AI Automation

Leading online grocery retailer Košík.cz implemented AI-powered chatbots and omnichannel automation to manage surging customer inquiries while maintaining high service quality and improving operational efficiency.

AI & Automation|Customer Service|E-commerce

How Colonnade Insurance routes 83% of calls through IVR thanks to the Daktela platform

Colonnade Insurance, a major player in the insurance market operating in several countries, implemented the Daktela platform to unify customer communication across its branches, streamline contact center operations, automate processes, and now routes 83% of incoming calls through IVR.

Customer Service | Customer Support Automation

How Cosmo (Funtime) digitized entertainment and accelerated appointment booking by 60%

Saving 20 hours per week and 0% missed inquiries by unifying all communication channels in one place.

Non-profit|Fundraising|Customer Communication

How People in Need Unified Donor Communication with Daktela

People in Need needed a clearer way to manage communication with donors across multiple channels. With Daktela, they unified emails, calls, and SMS into one interface, giving their team full visibility of every interaction and improving donor care.

E-commerce|AI & Automation|Customer Service

How Leadmachine increased call volume by 2,300 % with the Daktela platform

Leadmachine, a company focused on strategic acquisition and lead management for corporate clients, implemented the Daktela platform to handle a growing call volume and efficiently scale both campaigns and its operator team.

AI & Automation|Customer Service|E-commerce

How Slevomat automated 73% of customer queries thanks to the Daktela platform

Slevomat, a leading Czech marketplace for experiences, uses a chatbot from Daktela in its customer support to help automate routine queries, reduce the workload for operators and speed up responses to customer requests.

Finance|AI & Automation|Customer Service|

Partners reduced administration by 49% and freed up 10% of team capacity with the help of Daktela AI

Partners, one of the largest groups on the Czech market, simplified the work of its contact centre with Daktela AI. Automatic call transcriptions and smart call summarisation help operators save up to 13 hours per month, speed up preparation for advisors and give the team more time to focus on client care.

E-commerce|AI & Automation|Customer Service

Sportisimo now handles 32% fewer calls thanks to Daktela’s AI bot

“Daktela helped us manage the surge during the pandemic and the reorganization during our warehouse relocation. Thanks to communication centralization and AI tools, we now handle 32% fewer calls, as part of the communication is resolved by the AI chatbot. With clear data at hand, we have full control over customer care today and are ready for further growth.”

Customer Service | Beauty | WhatsApp | Instagram | E-commerce

Driving Sales via WhatsApp & Smart Omnichannel Communication

Salon Business Solutions, a premier UK haircare distributor, transitioned from fragmented communication to a unified omnichannel environment with Daktela. By streamlining operations, they supported a £4 million turnover and a 185% increase in premises capacity.

E-commerce|AI & Automation|Customer Service

Optimisation of customer support for e-shop MUZIKER

Muziker, a leading European e-shop for leisure products, unified communication channels across 31 countries with Daktela—enhancing customer service, improving call efficiency, and reducing waiting times.

Real Estate|AI & Automation|Customer Service

Heimstaden saves 38% in costs and cuts waiting times by half thanks to Daktela AI

The largest provider of rental housing in Czechia has streamlined communication with 40,000 clients by deploying an intelligent voicebot and chatbot.

Manufacturing|AI & Automation|Customer Service

Staircraft unifies 8 departments and 132 users with Daktela to boost productivity

UK-based manufacturer Staircraft streamlined customer communications and empowered 132 users across eight departments by adopting Daktela’s unified platform, achieving higher service standards and operational visibility.

Automotive|AI & Automation|Customer Service

Škoda Dealership Transforms Customer Service with Daktela

QALT, Slovakia’s largest Škoda dealership, unified its communication channels with Daktela’s omnichannel platform—streamlining operations, improving response times, and delivering a more personalized customer experience.

E-commerce|AI & Automation|

PosAm shortened call waiting times by 52 %

PosAm is one of the largest IT companies in Slovakia. As the number of projects and diverse operating systems grew, the need naturally arose for a stable and secure cloud solution to ensure effective communication with customers.

E-commerce|AI & Automation|Customer Service

How Powerlogy gained a 100% overview of its customers

Powerlogy, a successful e-shop with functional foods operating in Slovakia, the Czech Republic, and Germany, centralized its customer service with Daktela—improving visibility, workflow, and responsiveness across its entire e-commerce network.

Meet Our References

Efficient Communication and Cost Savings at DPD Slovakia

Meet the businesses that love us

Next Generation Communications Improves Patient Journey

How Expandeco Cut Response Times by 47 % with Daktela

Efficient Communication and Cost Savings at DPD Slovakia

Gafa Auto saves operators’ time and handles 80% of requests thanks to Daktela AI

Generali Insurance Leading the Way with AI

CETIN boosted availability and speed with Daktela

Leading Funeral Plan Provider Future proofs customer care

All the external and internal communication in one system

Optimizing Customer Support for NOTINO

Transforming Customer Experience with Roxy Travel

How Družstevní závody Dražice accelerated customer communication by 50% with the Daktela platform

Trenýrkárna sped up email responses by 85% and improved call center response times by 40%.

SIKO reduced operator workload by 30% and unified customer communication thanks to Daktela

Království Tiande Cuts Live Chat by 93 % with AI-Powered Customer Care

DEK Increases First-Call Resolution with an Intelligent Voicebot

Orange Slovakia Scales Customer Support with a Chatbot Handling Thousands of Customers

ROSSMANN Improves Customer Support with a GPT-Powered Chatbot

Swiss Life Cuts Call Costs by 70 % with an AI Voicebot

GFS Group Scales Lead Generation with a Hybrid AI Voicebot

Svět svítidel Handles Calls 35 % Faster and Emails 25 % More Efficiently

Košík.cz Improves Customer Care Efficiency with AI Automation

How Colonnade Insurance routes 83% of calls through IVR thanks to the Daktela platform

How Cosmo (Funtime) digitized entertainment and accelerated appointment booking by 60%

How People in Need Unified Donor Communication with Daktela

How Leadmachine increased call volume by 2,300 % with the Daktela platform

How Slevomat automated 73% of customer queries thanks to the Daktela platform

Partners reduced administration by 49% and freed up 10% of team capacity with the help of Daktela AI

Sportisimo now handles 32% fewer calls thanks to Daktela’s AI bot

Driving Sales via WhatsApp & Smart Omnichannel Communication

Optimisation of customer support for e-shop MUZIKER

Heimstaden saves 38% in costs and cuts waiting times by half thanks to Daktela AI

Staircraft unifies 8 departments and 132 users with Daktela to boost productivity

Škoda Dealership Transforms Customer Service with Daktela

PosAm shortened call waiting times by 52 %

How Powerlogy gained a 100% overview of its customers

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