Challenge
People in Need managed donor communication across multiple disconnected channels, making it difficult to track conversations and maintain full context for each donor interaction.
People in Need needed a clearer way to manage communication with donors across multiple channels. With Daktela, they unified emails, calls, and SMS into one interface, giving their team full visibility of every interaction and improving donor care.
People in Need managed donor communication across multiple disconnected channels, making it difficult to track conversations and maintain full context for each donor interaction.
Daktela implemented an omnichannel communication platform that unified emails, calls, and SMS into one interface, allowing the fundraising team to see the full history of donor interactions in one place and respond more efficiently.
“Thanks to Daktela, our communication has become significantly simpler and clearer. All channels – emails, calls and SMS – are now unified in one interface. We can see the entire context of communication with a donor in one place, which saves us time and helps us maintain the quality of our donor care.”
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