Challenge
DEK struggled with a high volume of incoming customer calls that operators were unable to handle in time, leading to lost customer interest and missed sales opportunities.
DEK, the leading construction materials retailer in the Czech Republic, implemented an AI-powered voicebot to handle high call volumes and significantly improve first-call resolution rates.
DEK struggled with a high volume of incoming customer calls that operators were unable to handle in time, leading to lost customer interest and missed sales opportunities.
DEK implemented a fully integrated AI voicebot connected to their internal CRM and call center systems, automating frequent customer requests and ensuring every caller was handled during the first interaction.
“Voicebot significantly saved human resources and time capacity of our customer center. Thanks to this, order processing and customer inquiries are now handled in a much more systematic way.”
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