Chalenge
Ticketportal’s operators were overwhelmed by chat volumes and unable to respond to emails promptly, leading to long delays and inconsistent service across multiple communication channels.
TicketPortal, a leading ticket vendor...
Ticketportal’s operators were overwhelmed by chat volumes and unable to respond to emails promptly, leading to long delays and inconsistent service across multiple communication channels.
Daktela implemented a smart chatbot capable of recognizing most customer queries, automating ticket purchases, payments, FAQs, and performance questions — reducing waiting times and improving service quality.
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“Given the chatbot’s high reliability in solving issues — especially with Daktela’s support in setup and optimization — I would not hesitate to choose this solution again.”
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