Challenge
Swiss Life faced high outbound calling costs, unstable staffing in the call center, and inconsistent performance caused by reliance on part-time operators.
Swiss Life replaced costly outbound call operations with an AI-powered voicebot that delivers performance comparable to human operators while significantly reducing operational costs.
Swiss Life faced high outbound calling costs, unstable staffing in the call center, and inconsistent performance caused by reliance on part-time operators.
Swiss Life implemented an outbound AI voicebot enhanced with LLM technology to fully handle customer outreach and meeting scheduling, delivering stable performance at the level of human operators.
“We initially had serious concerns about whether the voicebot would be reliable. Today, after more than a year of operation, consultants immediately ask why when the bot is not calling — because they want high-quality leads. That is the best proof that the solution works.”
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