Challenge
Orange Slovakia handled thousands of customer requests every month across multiple channels and recognized the need for a modern, automated communication tool that would meet the expectations of younger, digitally native customers.
Since 2021, Orange Slovakia has used a chatbot to modernize customer support, becoming a key communication channel for younger generations while improving efficiency and scalability.
Orange Slovakia handled thousands of customer requests every month across multiple channels and recognized the need for a modern, automated communication tool that would meet the expectations of younger, digitally native customers.
Orange implemented an intuitive chatbot platform that could be quickly deployed, easily managed internally, and scaled to become one of the company’s key customer support channels.
“What appealed to us the most was the clarity of the user interface. It is intuitive for the customer, the operator—who manages the chatbot—and for developers or analysts who create new dialogues or evaluate data.”
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