Partners, one of the largest groups on the Czech market, simplified the work of its contact centre with Daktela AI. Automatic call transcriptions and smart call summarisation help operators save up to 13 hours per month, speed up preparation for advisors and give the team more time to focus on client care.
As the number of clients, advisors and new services grew, Partners needed to unify communication across its bank, insurance company and advisor network. Communication was handled through several separate tools, which made client support, reporting and team management more complicated.
Daktela connected all key communication channels into one system, including phone, email, WhatsApp, webchat, in-app chat and outbound campaigns. The deployment of Daktela AI also automated call transcriptions and summarisation, saving the team a significant amount of time and allowing operators to focus more on client care.
„Thanks to Daktela, we now have phone, email, WhatsApp, and chats all in one place, and with Daktela AI, we spend 49% less time on administration in outbound campaigns. Furthermore, by expanding to AI Topics, we are saving 10% of our team‘s capacity, giving colleagues more time to focus on working with clients. But just as important as the figures is the fact that our collaboration is built on fairness and a mutual willingness to solve things together.“
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