Challenge
Salon Business Solutions struggled with a fragmented system of individual mobile phones that could not scale with their rapid growth.
Salon Business Solutions, a premier UK haircare distributor, transitioned from fragmented communication to a unified omnichannel environment with Daktela. By streamlining operations, they supported a £4 million turnover and a 185% increase in premises capacity.
Salon Business Solutions struggled with a fragmented system of individual mobile phones that could not scale with their rapid growth.
Daktela provided a unified omnichannel platform integrated with Prospect CRM, centralising all customer streams into one manageable interface
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"Daktela has been a massive addition for us. Not only for the ability to send those broadcasts out through WhatsApp to our customer base, but also the nature of the way the industry communicates... those messages can be forwarded on to our customer service team in a very quick and efficient manner."
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