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Meet the businesses that love us
Driving your company's growth with enhanced customer management. Our expertise is proven by the hundreds of projects we've successfully delivered, from small startups to large enterprises.
Next Generation Communications Improves Patient Journey
“Moving from several inherited tools to a unified system has enabled us to manage our call flows in a far more effective and efficient manner whilst also providing greater operational resilience.”
Leading Funeral Plan Provider Future proofs customer care
Our customers come first. Daktela offered a future-proof, cost-effective, secure, and scalable solution. It easily supports new communication channels like SMS and WhatsApp and enables hybrid working for our employees.
“Thanks to the clear call center solution, we can see various statistics and thus have overall communication with the customer under our supervision. In this way, we can effectively set up sales and service strategies.”
All the external and internal communication in one system
“The effectiveness of the 11 members of the customer service team can be easily measured and optimized with the help of reporting. Before Daktela, the company used separate softwares for everything, but now Daktela can replace all of them.”
Optimisation of customer support for e-shop MUZIKER
“With rapid e-shop growth, we turned to Daktela for communication control, resolving system issues. The 2019 Christmas rush taught us the value of early optimization. Daktela is now an essential part of our customer care.”
All incoming calls to the hotline and customer support
“With full integration, we now have comprehensive control over every call. We can now fully focus on improving customer satisfaction, using the automatic feedback and quality tools for online and offline reporting.”
Utilizes voice and email licenses, web chat, and ChatGPT AI integration.
“We are very satisfied with Daktela. They have met our expectations and we have gained a reliable partner for the management of our customer support, which will help us in our further growth.”
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Discover how our tailored solutions have transformed businesses across various industries.
