Daktela Customer Stories | Successes with Our Contact Centre Solutions

Transforming Customer Experience with Roxy Travel

“Now we have Voice, Ticketing, WebChat and Facebook working together to transform our operations and customer experience. Seamless conversation tracking, rapid issue resolution, and regular reporting have become the cornerstones of our success. Thanks to Daktela we can deliver a faster, more efficient service to our clients.”

Raluca Vasile

General Manager

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Generali Insurance Leading the Way with AI

“AI and Automation are certainly topics of today, and I believe sooner or later, everyone will have to implement it – so go for it with gusto! Once you dedicate enough time and have support from the provider, you will be impressed by the results and so will your customers.”

Jakub Haman

Business Owner

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AI Chatbot Powers Seamless Customer Support at TicketPortal

“Daktela’s AI team worked closely with us to ensure the chatbot was tailored to our needs. By independently handling most enquiries, the chatbot has freed up valuable time for our Customer Support Team, reduced response times, and improved customer satisfaction.”

Robert Žítek

Head of Customer Support

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Škoda Dealership Transforms Customer Service with Daktela

“We use Daktela for all our communications, streamlining workflows and enhancing customer satisfaction. A major benefit, along with streamlined communications, is the ability to customise everything to fit our needs and fine-tune as we go.”

Silvia Maliková. BEng

Quality and Communication Manager

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Next Generation Communications Improves Patient Journey

“Moving from several inherited tools to a unified system has enabled us to manage our call flows in a far more effective and efficient manner whilst also providing greater operational resilience.”

Craig Smith

Chief Executive

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Leading Funeral Plan Provider Future proofs customer care

Our customers come first. Daktela offered a future-proof, cost-effective, secure, and scalable solution. It easily supports new communication channels like SMS and WhatsApp and enables hybrid working for our employees.

Ciaran O’Toole

Chief Technology Officer

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Optimizing Customer Support for NOTINO

“Thanks to the clear call center solution, we can see various statistics and thus have overall communication with the customer under our supervision. In this way, we can effectively set up sales and service strategies.”

Ludmina Foltýnová

Team Leader

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All the external and internal communication in one system

“The effectiveness of the 11 members of the customer service team can be easily measured and optimized with the help of reporting. Before Daktela, the company used separate softwares for everything, but now Daktela can replace all of them.”

Attila Kőszegi

Commercial Director

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Optimisation of customer support for e-shop MUZIKER

“With rapid e-shop growth, we turned to Daktela for communication control, resolving system issues. The 2019 Christmas rush taught us the value of early optimization. Daktela is now an essential part of our customer care.”

Peter Minich

CXO

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All incoming calls to the hotline and customer support

“With full integration, we now have comprehensive control over every call. We can now fully focus on improving customer satisfaction, using the automatic feedback and quality tools for online and offline reporting.”

Jakub Stehlík

CX manager

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Utilizes voice and email licenses, web chat, and ChatGPT AI integration.

“We are very satisfied with Daktela. They have met our expectations and we have gained a reliable partner for the management of our customer support, which will help us in our further growth.”

Filip Fürek

E-commerce Manager

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