Meet Our References

“Daktela has transformed the way we work. Centralising all communication in one platform has streamlined many internal processes. Agents have instant access to customer history, enabling faster and more accurate responses. Automation and analytics save us time and help us understand what our customers really need. This has led to higher satisfaction and consistently high-quality support.”

“By implementing Daktela’s AI voicebot and chatbot, we reduced customer waiting times by 50%. Thanks to the automation of routine requests, our agents can focus on more complex cases where human interaction brings real added value."

“A huge benefit of implementing Daktela is that we no longer need to use outsourcing services – we can handle everything ourselves. Communication across the company has become unified, we have control over our responses, and we can return to them at any time.”

“I consider the biggest advantages of AI automation with Daktela to be increased efficiency, time savings, faster response times, personalized communication, and the 24/7 availability of bots.”

“Daktela has helped us unify communication across 19+ markets and streamline the work of our support team. We value not only the technical reliability and useful features, but also the Daktela team’s approach. This collaboration lets us guarantee top-tier customer service internationally.”

“We use Daktela for all our communications, streamlining workflows and enhancing customer satisfaction. A major benefit, along with streamlined communications, is the ability to customise everything to fit our needs and fine-tune as we go.”

“Daktela’s AI team worked closely with us to ensure the chatbot was tailored to our needs. By independently handling most enquiries, the chatbot has freed up valuable time for our Customer Support Team, reduced response times, and improved customer satisfaction.”

“AI and Automation are certainly topics of today, and I believe sooner or later, everyone will have to implement it – so go for it with gusto! Once you dedicate enough time and have support from the provider, you will be impressed by the results and so will your customers.”

“Now we have Voice, Ticketing, WebChat and Facebook working together to transform our operations and customer experience. Seamless conversation tracking, rapid issue resolution, and regular reporting have become the cornerstones of our success. Thanks to Daktela we can deliver a faster, more efficient service to our clients.”

“Moving from several inherited tools to a unified system has enabled us to manage our call flows in a far more effective and efficient manner whilst also providing greater operational resilience.”

"Our customers come first. Daktela offered a future-proof, cost-effective, secure, and scalable solution. It easily supports new communication channels like SMS and WhatsApp and enables hybrid working for our employees."

“We are very satisfied with Daktela. They have met our expectations and we have gained a reliable partner for the management of our customer support, which will help us in our further growth.”

“AI chatbot helped us significantly reduce the number of inquiries that had to be handled by operators. Thanks to that, we effectively saved the capacity of roughly one full-time position – without complex integration, naturally and automatically.”

“With rapid e-shop growth, we turned to Daktela for communication control, resolving system issues. The 2019 Christmas rush taught us the value of early optimization. Daktela is now an essential part of our customer care.”

“The effectiveness of the 11 members of the customer service team can be easily measured and optimized with the help of reporting. Before Daktela, the company used separate softwares for everything, but now Daktela can replace all of them.”

“Thanks to the clear call center solution, we can see various statistics and thus have overall communication with the customer under our supervision. In this way, we can effectively set up sales and service strategies.”