Našim strankam pomagamo do uspeha

“Moving from several inherited tools to a unified system has enabled us to manage our call flows in a far more effective and efficient manner whilst also providing greater operational resilience.”

“AI chatbot nam je pomagal bistveno zmanjšati število poizvedb, ki so jih morali obravnavati operaterji. Tako smo učinkovito prihranili zmogljivost približno ene polne zaposlitve – brez zapletene integracije, naravno in samodejno.”

“Z hitrim razvojem spletne trgovine smo se obrnili na Daktelo, da bi pridobili nadzor nad komunikacijo in odpravili težave s sistemi. Božič 2019 nas je naučil, kako pomembna je zgodnja optimizacija. Daktela je zdaj nepogrešljiv del naše podpore strankam.”

"Our customers come first. Daktela offered a future-proof, cost-effective, secure, and scalable solution. It easily supports new communication channels like SMS and WhatsApp and enables hybrid working for our employees."

“The effectiveness of the 11 members of the customer service team can be easily measured and optimized with the help of reporting. Before Daktela, the company used separate softwares for everything, but now Daktela can replace all of them.”

“Zahvaljujoč pregledni rešitvi klicnega centra lahko vidimo različne statistike in imamo celotno komunikacijo s stranko pod nadzorom. Tako lahko učinkovito določamo prodajne in storitvene strategije.”

“Daktela helped us manage the surge during the pandemic and the reorganization during our warehouse relocation. Thanks to communication centralization and AI tools, we now handle 32% fewer calls, as part of the communication is resolved by the AI chatbot. With clear data at hand, we have full control over customer care today and are ready for further growth.”

“Z Daktelo smo zelo zadovoljni. Izpolnila je naša pričakovanja in pridobili smo zanesljivega partnerja za upravljanje podpore strankam, ki nam bo pomagal pri nadaljnji rasti.”