Select the communication channels you need
Voice
Or, reach out to customers proactivel with unlimited Inbound Phone Calls, in one solution.”
Contains:
- Inbound and Outbound calls
- Unlimited simultaneous calls
- Advanced call routing to the most suitable operator
- Auto Call recording
Transform every incoming email into a ticket and manage who receives it. Unify your email communication into a modern Helpdesk .
Contains:
- More than just an email client
- Advanced templating system
- Unlimited number of connected email addresses
- Automatic distribution to the most suitable operator
Webchat
Contains:
- Scalable Chatbot
- Customize the design according to your ideas and brand
- Advanced chat interaction customisation
- Click-to-call functionality
- Real-time communication
SMS
Contains:
- Two-way communication
- Advanced templating system
- Automatic distribution to the most suitable operator
- Automatic replies
Social
Contains:
- Facebook Messenger
- Instagram Direct Messenger
- WhatsApp Business
- Viber Business
- Advanced templating system
- Managing Facebook comments
Most popular channels combinations
Voice + E-mail

Voice + Email + Webchat

Voice + Email + Social

With each license above
Ticketing
Efficiently manage customer inquiries and support requests with intuitive ticketing system, improving response times and enhancing customer satisfaction.
Reports & analytics
Gain real-time insights on connected operators, listen them and track their historical performance effortlessly.
Real Time panel
Monitor your communication channels in real-time and respond promptly to customer needs with our user-friendly Real-time Panel solution.
Mobile application
Stay connected on-the-go with our mobile application, enabling you to access and manage all communication channels from your mobile device with ease and convenience.
QA Reviews
Ensure quality control and improve agent performance with our comprehensive QA Reviews solution, enabling you to track and analyze customer interactions for actionable insights.
Knowledge Base
Enhance customer satisfaction with our all-inclusive knowledge base solution. And tailor it to meet the specific needs of your contact center.
We tailor a package to suit your specific needs.
Expand the system with additional functionalities
AI Agent
Text AI Tools
Transcription of calls into text
Outbound Dialling Campaigns
Robocaller
Answering Machine Detection
Workforce Management
Back-office User
Business Intelligence Package
Cloud Phone User
Contains:
- Free internal calls within the company
- Number available from anywhere
- Same features as a fixed line
Excellent customer support and service
Local support 24/7
Highly skilled technical assistance is available in 8 languages.
Professional implementation
SLA
Below you will find details and guarantees according to the scope of services and the license you purchase.
SLA Basic
- Incident resolution SLA 4+4 h
- Guaranteed 99.5 % availability with compensation for breaches
- 99,99% target uptime
SLA Premium
- Incident resolution SLA 2+2 h
- Guaranteed 99.9 % availability with compensation for breaches
- 99,99% target uptime
SLA Enterprise
- Incident resolution SLA 1+1 h
- Guaranteed 99.9 % availability with compensation for breaches
- 99,99% target uptime