DAKTELA PRICE LIST
Select the communication channels you need
Voice
Effortlessly manage Inbound Phone Calls and customer queues with our advanced and personalized IVR (Interactive Voice Response).
Or, reach out to customers proactivel with unlimited Inbound Phone Calls, in one solution.”
Or, reach out to customers proactivel with unlimited Inbound Phone Calls, in one solution.”
Contains:
- Inbound and Outbound calls
- Unlimited simultaneous calls
- Advanced call routing to the most suitable operator
- Auto Call recording
Improve your email commnunication.
Transform every incoming email into a ticket and manage who receives it. Unify your email communication into a modern Helpdesk .
Transform every incoming email into a ticket and manage who receives it. Unify your email communication into a modern Helpdesk .
Contains:
- More than just an email client
- Advanced templating system
- Unlimited number of connected email addresses
- Automatic distribution to the most suitable operator
Webchat
Engage customers in real-time communication on your website using a user-friendly Webchat solution. A customer-favorite channel enables effective selling, lead generation and the quick responses.
Contains:
- Scalable Chatbot
- Customize the design according to your ideas and brand
- Advanced chat interaction customisation
- Click-to-call functionality
- Real-time communication
SMS
Communicate with customers via SMS channel on their personal mobile devices. Impress them with prompt and relevant replies, while maintaining unified thread for historical SMS communications along with other channels.
Contains:
- Two-way communication
- Advanced templating system
- Automatic distribution to the most suitable operator
- Automatic replies
Social
Connect with customers on their preferred social platforms like Facebook Messenger, Instagram Direct, WhatsApp Business, or Viber Business, and centralize all interactions, including other communication channels, in one thread.
Contains:
- Facebook Messenger
- Instagram Direct Messenger
- WhatsApp Business
- Viber Business
- Advanced templating system
- Managing Facebook comments
CHANNEL BUNDLES
Most popular channels combinations
People most frequently utilize the communication channels mentioned above to get in touch with companies.
That’s why we have put together discounted prices for the most commonly used combinations of channels that our customers used for their contact centers in Daktela.
Voice + E-mail
Experience the convenience and efficiency of our Voice and Email Channel solutions combined in one comprehensive package, tailored to meet all your communication needs, and enjoy significant savings with our Voice + Email bundle.
Voice + Email + Webchat
Upgrade your communication game with our Voice + Email + Webchat bundle, providing a complete package of our reliable and feature-packed Voice, Email, and Webchat Channel solutions, all in one convenient package, at an unbeatable price.
Voice + Email + Social
Surprise your customers with an immediate response where they spend most of their time today — on Social media. With the Voice, Email, and Social media package, you provide your customers the ability to contact you in a modern, 21st-century way. All channels are stored in a single thread so you can see a customer’s entire history in one place.
FUNCTIONS
With each license above
Ticketing
Efficiently manage customer inquiries and support requests with intuitive ticketing system, improving response times and enhancing customer satisfaction.
Reports & analytics
Gain real-time insights on connected operators, listen them and track their historical performance effortlessly.
Real Time panel
Monitor your communication channels in real-time and respond promptly to customer needs with our user-friendly Real-time Panel solution.
Mobile application
Stay connected on-the-go with our mobile application, enabling you to access and manage all communication channels from your mobile device with ease and convenience.
QA Reviews
Ensure quality control and improve agent performance with our comprehensive QA Reviews solution, enabling you to track and analyze customer interactions for actionable insights.
Knowledge Base
Enhance customer satisfaction with our all-inclusive knowledge base solution. And tailor it to meet the specific needs of your contact center.
EXTENSIONS
Expand the system with additional functionalities
AI Agent
Automate routine communication using VoiceBot, ChatBot, EmailBot, or SMSBot and free up more time for important matters.
Text AI Tools
Translate and generate text in an intelligent manner. Automatically categorize and sort tickets or create autonomous Chat GTP macros with our advanced artificial intelligence.
Transcription of calls into text
Our AI automatically transcribes call recordings into text. You can analyze them and improve communication aimed at your customers.
Outbound Dialling Campaigns
For each campaign, you can choose different dialing methods, such as manual, progressive, or predictive. You can also adjust these methods flexibly as needed, optimizing performance accordingly.
Robocaller
Create an automatic calling campaign that operates without the need for operators and can be scheduled to run 24 hours a day, 7 days a week, precisely as per your requirements. This application will automatically dial phone numbers based on a predefined set of rules that you establish.
Answering Machine Detection
Instantly identify who is taking calls from your contact center using artificial intelligence-based speech recognition technology – whether it’s a person or a Answering Machine. Enhance the efficiency of your entire customer care operation and increase the number of direct customer interactions.”
Workforce Management
A simple tool for shift planning in a multi-channel contact center with integrated attendance tracking. Planning and forecasting based on artificial intelligence.
Back-office User
A Back-office User is usually assigned to individuals who need to make calls but do not need access to an overview or statistics. This category may include accountants, warehouse staff, supervisors, and regular employees, among others.
Business Intelligence Package
Efficiently manage and analyze large volumes of data to obtain clear statistics. This will enhance customer communication and support, as well as evaluate operator performance and maintain control over the entire operation.
CLOUD PHONE
Cloud Phone User
For those who need a corporate virtual phone number accessible on a landline, mobile, computer, laptop, tablet, and elsewhere, but are not part of a contact center and phone queue.
Contains:
- Free internal calls within the company
- Number available from anywhere
- Same features as a fixed line
WHY DAKTELA?
Excellent customer support and service
Local support 24/7
We provide all our customers with 24/7 phone, email, and chat support.
Highly skilled technical assistance is available in 8 languages.
Highly skilled technical assistance is available in 8 languages.
Professional implementation
We’ll guide you through the implementation step by step. The Delivery team will handle technical matters, and an experienced trainer will train your staff.
SLA
Within each licence you have a guaranteed level of service with clear parameters and no hidden conditions.
Below you will find details and guarantees according to the scope of services and the license you purchase.
Below you will find details and guarantees according to the scope of services and the license you purchase.
DOSTUPNOST
SLA Basic
- Incident resolution SLA 4+4 h
- Guaranteed 99.5 % availability with compensation for breaches
- 99,99% target uptime
SLA Premium
- Incident resolution SLA 2+2 h
- Guaranteed 99.9 % availability with compensation for breaches
- 99,99% target uptime
SLA Enterprise
- Incident resolution SLA 1+1 h
- Guaranteed 99.9 % availability with compensation for breaches
- 99,99% target uptime
