Daktela Contact Centre

Select the communication channels you want to use

Voice

Effortlessly manage Inbound Phone Calls and customer queues with our advanced and personalized IVR (Interactive Voice Response). Or, reach out to customers proactively with unlimited Outbound Phone Calls, in one solution.
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Contains:

  • Inbound and Outbound calls
  • Unlimited simultaneous calls
  • Advanced call routing to the most suitable operator
  • Auto Call recording

E-mail

Improve your email commnunication.
Transform every incoming email into a ticket and manage who receives it. Unify your email communication into a modern Helpdesk
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Contains​:

  • More than just an email client
  • Advanced templating system
  • Unlimited number of connected email addresses
  • Automatic distribution to the most suitable operator

Webchat

Engage customers in real-time communication on your website using a user-friendly Webchat solution. A customer-favorite channel enables effective selling, lead generation and the quick responses.
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Contains​:

  • Scalable Chatbot
  • Customize the design according to your ideas and brand
  • Advanced chat interaction customisation
  • Click-to-call functionality
  • Real-time communication

SMS

Communicate with customers via SMS messaging on their personal mobile devices. Impress them with prompt and relevant replies, while maintaining a unified thread for historical SMS communications along with other channels.
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Contains​:

  • Two-way communication
  • Advanced templating system
  • Automatic distribution to the most suitable operator
  • Automatic replies

Social

Connect with customers on their preferred social platforms like Facebook Messenger, Instagram Direct, WhatsApp Business, or Viber Business, and centralize all interactions, including other communication channels, in one thread.
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Contains​:

  • Facebook Messenger
  • Instagram Direct Messenger
  • WhatsApp Business
  • Viber​ Business
  • Advanced templating system
  • Managing Facebook comments
CHANNEL BUNDLES

The most popular combinations of communication channels

People primarily use the communication channels mentioned above to get in touch with companies. That’s why we’ve created special pricing offers for the channel combinations that our customers most frequently use for their contact centers at Daktela.

Voice + Email

Experience the convenience and efficiency of our Voice and E-mail Channel solutions combined in one comprehensive package, tailored to meet all your communication needs, and enjoy significant savings with our Voice + E-mail bundle.
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Voice + E-mail + Webchat

Upgrade your communication game with our Voice + E-mail + Webchat bundle, providing a complete package of our reliable and feature-packed Voice, E-mail, and Webchat Channel solutions, all in one convenient package, at an unbeatable price.
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All Channels

Surprise your customers with an immediate response, no matter how they connect with you. With the Omnichannel package, you will give your customers the opportunity to contact you in all the modern ways of the 21st century. All channels are stored in a single thread so you can see a customer’s entire history in one place.
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FUNCTIONS

With each license above

Ticketing

Efficiently manage customer inquiries and support requests with an intuitive ticketing system, improving response times and enhancing customer satisfaction.

Reports & Analytics

Gain real-time insights on connected operators, listen to them and track their historical performance effortlessly.

Real Time Panel

Monitor your communication channels in real-time and respond promptly to customer needs with our user-friendly Real-time Panel solution.

Mobile Application

Stay connected on-the-go with our mobile application, enabling you to access and manage all communication channels from your mobile device with ease and convenience.

QA Reviews

Ensure quality control and improve agent performance with our comprehensive QA Reviews solution, enabling you to track and analyze customer interactions for actionable insights.

Knowledge Base

Enhance customer satisfaction with our all-inclusive knowledge base solution. And tailor it to meet the specific needs of your contact center.

EXTENSIONS

Expand the system with additional functionalities

AI Agent

Automate routine communication using VoiceBot, ChatBot, EmailBot, or SMSBot and free up more time for important matters.

Text AI Tools

Translate and generate text in an intelligent manner. Automatically categorize and sort tickets or create autonomous Chat GTP macros with our advanced artificial intelligence.

Transcription of calls into text

Our AI automatically transcribes call recordings into text. You can analyze them and improve communication aimed at your customers.

Outbound Dialling Campaigns

For each campaign, you can choose different dialing methods, such as manual, progressive, or predictive. You can also adjust these methods flexibly as needed, optimizing performance accordingly.

Robocaller

Create an automatic calling campaign that operates without the need for operators and can be scheduled to run 24 hours a day, 7 days a week, precisely as per your requirements. This application will automatically dial phone numbers based on a predefined set of rules that you establish.

Answering Machine Detection

Instantly identify who is taking calls from your contact center using artificial intelligence-based speech recognition technology – whether it’s a person or a Answering Machine. Enhance the efficiency of your entire customer care operation and increase the number of direct customer interactions.”

Workforce Management

A simple tool for shift planning in a multi-channel contact center with integrated attendance tracking. Planning and forecasting based on artificial intelligence.

Back-office​ User

The back office user is usually intended for those who need to update and comment on tickets without the need for another license. For example, an accountant, warehouseman, manager, rank-and-file employee, etc.

Business Intelligence Package

Efficiently manage and analyze large volumes of data to obtain clear statistics. This will enhance customer communication and support, as well as evaluate operator performance and maintain control over the entire operation.

We tailor a package to suit your specific needs.

We will adjust to your requirements. As your business grows, Daktela will grow with you. You have the flexibility to modify licenses over time to align with your evolving needs.
CONTACT US
WHY DAKTELA?

Excellent customer support and service

Local support 24/7

We provide all our customers with 24/7 phone, email, and chat support.
Highly skilled technical assistance is available in 8 languages.

Professional implementation

We’ll guide you through the implementation step by step. The Delivery team will handle technical matters, and an experienced trainer will train your staff.

SLA

Within each licence you have a guaranteed level of service with clear parameters and no hidden conditions.
Below you will find details and guarantees according to the scope of services and the license you purchase.
AVAILABILITY

SLA Basic

  • Incident resolution SLA 4+4 h
  • Guaranteed 99.5 % availability with compensation for breaches
  • 99,99% target uptime

SLA Premium

  • Incident resolution SLA 2+2 h
  • Guaranteed 99.9 % availability with compensation for breaches
  • 99,99% target uptime

SLA Enterprise​

  • Incident resolution SLA 1+1 h
  • Guaranteed 99.9 % availability with compensation for breaches
  • 99,99% target uptime

Daktela Cloud phone

Transfer your corporate phones to the Cloud and save costs.

Cloud Phone User

Utilize our cloud phone system. It’s a flexible, cost-effective, and secure calling solution suitable for businesses of any size. Ideal for individuals or companies in need of a business virtual phone number accessible on landline, mobile, desktop, laptop, tablet, and more, but not associated with a contact center.
GET

Contains:

  • Internal calls within the company are free
  • Phone number accessible from anywhere
  • Same features as a landline
MODERN VOICE SOLUTION

Automatically with every Cloud Phone license

Modern Voice Solution

Utilize voice services via VoIP and enjoy a comprehensive, fully digital, secure, and significantly more cost-effective solution that fully replaces existing landlines or mobile phones.

Internet calling

Utilize Cloud Phone on your landline, mobile, tablet, or computer. Our solution enables you and your employees to make calls from anywhere

Desktop / Mobile Application

Sign in to Daktela on your computer or mobile phone using our application and use any device as a full-featured phone.

Calling in 60 countries

We will assign you public phone numbers in 60 countries around the world.

Simple phone number transfer

Transfer your existing phone numbers to us, or we can set up entirely new ones for you. We won’t give you any trouble when transferring to another operator.

Internal free calls

All your employees with a Cloud Phone license or any Daktela license can make internal calls for free.

Contact Management

Use your existing contacts in the Cloud Phone application or create new ones to keep your database up to date.

Received / dialed / missed calls

Keep track of received, dialed, or missed calls across your devices.

Status Setting

Set your status with a single click, indicating whether you are online or busy and unable to take calls.

Automatic Free Updates

We regularly perform system updates, ensuring that you always have access to modern and secure voice services.

Transfer your business telephony to the Cloud

Contact us and together we will streamline your business call solution.
CONTACT US
WHY DAKTELA?

Excellent customer support and service

Local support 24/7

We provide all our customers with 24/7 phone, email, and chat support.
Highly skilled technical assistance is available in 8 languages.

Professional implementation

We’ll guide you through the implementation step by step. The Delivery team will handle technical matters, and an experienced trainer will train your staff.

SLA

Within each licence you have a guaranteed level of service with clear parameters and no hidden conditions.
Below you will find details and guarantees according to the scope of services and the license you purchase.
AVAILABILITY

SLA Basic

  • Incident resolution SLA 4+4 h
  • Guaranteed 99.5 % availability with compensation for breaches
  • 99,99% target uptime

SLA Premium

  • Incident resolution SLA 2+2 h
  • Guaranteed 99.9 % availability with compensation for breaches
  • 99,99% target uptime

SLA Enterprise​

  • Incident resolution SLA 1+1 h
  • Guaranteed 99.9 % availability with compensation for breaches
  • 99,99% target uptime

Book a Demo

Please fill out the form and you will be contacted shortly by someone in our team.

  • We will highlight to you what Daktela can do for your business.
  • Arrange a Demo
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Talk to our sales

+44 (0)208 089 1452