Daktela Contact Centre
Select the communication channels you want to use
Voice
Contains:
- Inbound and Outbound calls
- Unlimited simultaneous calls
- Advanced call routing to the most suitable operator
- Auto Call recording
Transform every incoming email into a ticket and manage who receives it. Unify your email communication into a modern Helpdesk
Contains:
- More than just an email client
- Advanced templating system
- Unlimited number of connected email addresses
- Automatic distribution to the most suitable operator
Webchat
Contains:
- Scalable Chatbot
- Customize the design according to your ideas and brand
- Advanced chat interaction customisation
- Click-to-call functionality
- Real-time communication
SMS
Contains:
- Two-way communication
- Advanced templating system
- Automatic distribution to the most suitable operator
- Automatic replies
Social
Contains:
- Facebook Messenger
- Instagram Direct Messenger
- WhatsApp Business
- Viber Business
- Advanced templating system
- Managing Facebook comments
The most popular combinations of communication channels
Voice + Email
Voice + E-mail + Webchat
All Channels
With each license above
Ticketing
Efficiently manage customer inquiries and support requests with an intuitive ticketing system, improving response times and enhancing customer satisfaction.
Reports & Analytics
Gain real-time insights on connected operators, listen to them and track their historical performance effortlessly.
Real Time Panel
Monitor your communication channels in real-time and respond promptly to customer needs with our user-friendly Real-time Panel solution.
Mobile Application
Stay connected on-the-go with our mobile application, enabling you to access and manage all communication channels from your mobile device with ease and convenience.
QA Reviews
Ensure quality control and improve agent performance with our comprehensive QA Reviews solution, enabling you to track and analyze customer interactions for actionable insights.
Knowledge Base
Enhance customer satisfaction with our all-inclusive knowledge base solution. And tailor it to meet the specific needs of your contact center.
Expand the system with additional functionalities
AI Agent
Text AI Tools
Transcription of calls into text
Outbound Dialling Campaigns
Robocaller
Answering Machine Detection
Workforce Management
Back-office User
Business Intelligence Package
We tailor a package to suit your specific needs.
Excellent customer support and service
Local support 24/7
Highly skilled technical assistance is available in 8 languages.
Professional implementation
SLA
Below you will find details and guarantees according to the scope of services and the license you purchase.
SLA Basic
- Incident resolution SLA 4+4 h
- Guaranteed 99.5 % availability with compensation for breaches
- 99,99% target uptime
SLA Premium
- Incident resolution SLA 2+2 h
- Guaranteed 99.9 % availability with compensation for breaches
- 99,99% target uptime
SLA Enterprise
- Incident resolution SLA 1+1 h
- Guaranteed 99.9 % availability with compensation for breaches
- 99,99% target uptime
Daktela Cloud phone
Transfer your corporate phones to the Cloud and save costs.
Cloud Phone User
Contains:
- Internal calls within the company are free
- Phone number accessible from anywhere
- Same features as a landline
Automatically with every Cloud Phone license
Modern Voice Solution
Utilize voice services via VoIP and enjoy a comprehensive, fully digital, secure, and significantly more cost-effective solution that fully replaces existing landlines or mobile phones.
Internet calling
Utilize Cloud Phone on your landline, mobile, tablet, or computer. Our solution enables you and your employees to make calls from anywhere
Desktop / Mobile Application
Sign in to Daktela on your computer or mobile phone using our application and use any device as a full-featured phone.
Calling in 60 countries
We will assign you public phone numbers in 60 countries around the world.
Simple phone number transfer
Transfer your existing phone numbers to us, or we can set up entirely new ones for you. We won’t give you any trouble when transferring to another operator.
Internal free calls
All your employees with a Cloud Phone license or any Daktela license can make internal calls for free.
Contact Management
Use your existing contacts in the Cloud Phone application or create new ones to keep your database up to date.
Received / dialed / missed calls
Keep track of received, dialed, or missed calls across your devices.
Status Setting
Set your status with a single click, indicating whether you are online or busy and unable to take calls.
Automatic Free Updates
We regularly perform system updates, ensuring that you always have access to modern and secure voice services.
Transfer your business telephony to the Cloud
Excellent customer support and service
Local support 24/7
Highly skilled technical assistance is available in 8 languages.
Professional implementation
SLA
Below you will find details and guarantees according to the scope of services and the license you purchase.
SLA Basic
- Incident resolution SLA 4+4 h
- Guaranteed 99.5 % availability with compensation for breaches
- 99,99% target uptime
SLA Premium
- Incident resolution SLA 2+2 h
- Guaranteed 99.9 % availability with compensation for breaches
- 99,99% target uptime
SLA Enterprise
- Incident resolution SLA 1+1 h
- Guaranteed 99.9 % availability with compensation for breaches
- 99,99% target uptime