Daktela Contact Centre

Select the communication channels you want to use

Voice

Effortlessly manage Inbound Phone Calls and customer queues with our advanced and personalized IVR (Interactive Voice Response). Or, reach out to customers proactively with unlimited Outbound Phone Calls, in one solution.

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E-mail

Improve your email commnunication.
Transform every incoming email into a ticket and manage who receives it. Unify your email communication into a modern Helpdesk

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Webchat

Engage customers in real-time communication on your website using a user-friendly Webchat solution. A customer-favorite channel enables effective selling, lead generation and the quick responses.

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SMS

Communicate with customers via SMS messaging on their personal mobile devices. Impress them with prompt and relevant replies, while maintaining a unified thread for historical SMS communications along with other channels.

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Social

Connect with customers on their preferred social platforms like Facebook Messenger, Instagram Direct, WhatsApp Business, or Viber Business, and centralize all interactions, including other communication channels, in one thread.

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CHANNEL BUNDLES

The most popular combinations of communication channels

People primarily use the communication channels mentioned above to get in touch with companies. That’s why we’ve created special pricing offers for the channel combinations that our customers most frequently use for their contact centers at Daktela.

Voice + Email

Experience the convenience and efficiency of our Voice and E-mail Channel solutions combined in one comprehensive package, tailored to meet all your communication needs, and enjoy significant savings with our Voice + E-mail bundle.

Voice + E-mail + Webchat

Upgrade your communication game with our Voice + E-mail + Webchat bundle, providing a complete package of our reliable and feature-packed Voice, E-mail, and Webchat Channel solutions, all in one convenient package, at an unbeatable price.

All Channels

Surprise your customers with an immediate response, no matter how they connect with you. With the Omnichannel package, you will give your customers the opportunity to contact you in all the modern ways of the 21st century. All channels are stored in a single thread so you can see a customer’s entire history in one place.
FUNCTIONS

With each license above

QA Reviews

Ensure quality control and improve agent performance with our comprehensive QA Reviews solution, enabling you to track and analyze customer interactions for actionable insights.

EXTENSIONS

Expand the system with additional functionalities

Text AI Tools

Translate and generate text in an intelligent manner. Automatically categorize and sort tickets or create autonomous Chat GTP macros with our advanced artificial intelligence.

Transcription of calls into text

Our AI automatically transcribes call recordings into text. You can analyze them and improve communication aimed at your customers.

Back-office​ User

The back office user is usually intended for those who need to update and comment on tickets without the need for another license. For example, an accountant, warehouseman, manager, rank-and-file employee, etc.

We tailor a package to suit your specific needs.

We will adjust to your requirements. As your business grows, Daktela will grow with you. You have the flexibility to modify licenses over time to align with your evolving needs.
WHY DAKTELA?

Excellent customer support and service

Local support 24/7

We provide all our customers with 24/7 phone, email, and chat support.
Highly skilled technical assistance is available in 8 languages.

Professional implementation

We’ll guide you through the implementation step by step. The Delivery team will handle technical matters, and an experienced trainer will train your staff.

SLA

Within each licence you have a guaranteed level of service with clear parameters and no hidden conditions.
Below you will find details and guarantees according to the scope of services and the license you purchase.
AVAILABILITY

SLA Basic

SLA Premium

SLA Enterprise​

Daktela Cloud phone

Transfer your corporate phones to the Cloud and save costs.

Cloud Phone User

Utilize our cloud phone system. It’s a flexible, cost-effective, and secure calling solution suitable for businesses of any size. Ideal for individuals or companies in need of a business virtual phone number accessible on landline, mobile, desktop, laptop, tablet, and more, but not associated with a contact center.

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MODERN VOICE SOLUTION

Automatically with every Cloud Phone license

Modern Voice Solution

Utilize voice services via VoIP and enjoy a comprehensive, fully digital, secure, and significantly more cost-effective solution that fully replaces existing landlines or mobile phones.

Internet calling

Utilize Cloud Phone on your landline, mobile, tablet, or computer. Our solution enables you and your employees to make calls from anywhere

Desktop / Mobile Application

Sign in to Daktela on your computer or mobile phone using our application and use any device as a full-featured phone.

Calling in 60 countries

We will assign you public phone numbers in 60 countries around the world.

Simple phone number transfer

Transfer your existing phone numbers to us, or we can set up entirely new ones for you. We won’t give you any trouble when transferring to another operator.

Internal free calls

All your employees with a Cloud Phone license or any Daktela license can make internal calls for free.

Contact Management

Use your existing contacts in the Cloud Phone application or create new ones to keep your database up to date.

Received / dialed / missed calls

Keep track of received, dialed, or missed calls across your devices.

Status Setting

Set your status with a single click, indicating whether you are online or busy and unable to take calls.

Automatic Free Updates

We regularly perform system updates, ensuring that you always have access to modern and secure voice services.

Transfer your business telephony to the Cloud

Contact us and together we will streamline your business call solution.
WHY DAKTELA?

Excellent customer support and service

Local support 24/7

We provide all our customers with 24/7 phone, email, and chat support.
Highly skilled technical assistance is available in 8 languages.

Professional implementation

We’ll guide you through the implementation step by step. The Delivery team will handle technical matters, and an experienced trainer will train your staff.

SLA

Within each licence you have a guaranteed level of service with clear parameters and no hidden conditions.
Below you will find details and guarantees according to the scope of services and the license you purchase.
AVAILABILITY

SLA Basic

SLA Premium

SLA Enterprise​