Outbound campaigns provide you with the tools to contact customers direct. Each campaign can be set up using manual, preview or predictive dialling modes. Our Campaign Module allows you to import any target phone numbers you want. You can also add a web-based call script if required for agents on the call to help guide them. Real time information and historical campaign reports show agents’ states and performance.
Incoming phone calls
Configuration of all incoming phone numbers including any geographic, non-geographic or international numbers.
Configuration of different behavior for working and non-working hours.
You can play your own welcome messages or we can record customized voice prompts for you.
Playing IVR options, the customer selects one.
Call transfer to the correct inbound queue, play background music and regular announcements.