Reporting & Wallboardy
Daktela Wallboard je aplikace pro přehledné zobrazení okamžitého stavu callcentra na obrazovkách nebo ve vašem prohlížeči. Reporting a statistiky v reálném čase – jedna z unikátních funkcí Daktela platformy.
Widget system
Daktela Wallboard offers many pre-made statistical widgets that you can use to create your own customized wallboard. Widgets are available for all communication channels.
Setting KPI values
Daktela Wallboard allows you to set KPI values for some widgets and if the resulting statistic is worse than expected, the statistic is highlighted in a different color. At first glance, you can see that something is wrong at the call centre.
Real-time information
The Daktela platform calculates all statistics in real time and for this reason the Daktela Wallboard also displays up-to-date information without any delay.
Advanced filters
Daktela Reporting provides users with advanced filtering functionality to filter exactly the data you need
to see in the reports.
Define your own report sets
In Daktela Reporting you can prepare your own comprehensive statistics that will show all the necessary reports. You won’t have to click
for each report separately.
