Our chatbots are available 24/7 and can take care of your most common customer requests completely independently. They can identify the customer, look up their details such as order numbers or account information and make changes as necessary. If the customer needs to chat to a live agent, all the info collected is passed on to the agent.
No more caller frustration – customers can simply say what they need and our voicebots can help them – either completely automatically for routine tasks, or by connecting them to the correct department based on their request type. You can also automate your outbound campaigns using our campaign voicebot.
Our emailbot can automatically answer emails in the scenarios you define and hand the conversation over to a live agent when necessary. The emailbot can also edit ticket properties such as categories, statuses, deadlines and so on, allowing you to automate workflows and serve your customers better.
Revolutionary RBM (Rich Business Messaging) technology is the next generation of SMS and MMS, offering a new way to communicate with customers. Elevate your SMS communication to the next level and increase the effectiveness of your campaigns. Connect your chatbot to this new technology.
Give your agents a boost with quick summaries, a personal writing coach and seamless translations.
Personal writing assistant just one click away
Improve your agents' writing. AI Copilot can transform text in a number of ways: make it friendlier or more formal, expand on ideas, check for mistakes or shorten long emails.
Get instant summaries of your customer interactions, tickets and entire contacts. Work with context without the hassle.
Break language barriers
Translate incoming correspondence and agents' text before it's sent out. Turn on real-time translation in live chats and work in your own language.
Create custom prompts
Create a fully customised text transformation to make Copilot your own. Make that email more persuasive! (Or make it write like Shakespeare)
I feel that our cooperation with Daktela is very professional. I also appreciate the flexibility in integrating our information systems into Daktela's solution.
Let AI automatically sort your incoming e-mails into ticket categories and assign them statuses, tailored to you by learning from your previous correspondence.
