At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.
Why Daktela
- Successful and constantly growing global company with plenty of opportunities.
- Great, innovative product.
- Fast-moving and agile environment where you can change things.
- A lot of opportunities to grow.
- Great company culture.
- A fair reward, nice package of benefits and company events and activities.
What you’ll do
We’re looking for an organized team player who will be the driving force behind our back-office operations. If you enjoy keeping things in order, are familiar with the telecommunications industry (or are eager to dive right in), and love finding ways to streamline processes using modern technology, you’re the person we’re looking for.
You will:
- Actively manage customer licenses (add and remove them as needed and update billing accordingly)
- Process orders, handle complaints, and ensure timely shipment of equipment to customers.
- Maintain 100% accuracy in our CRM and billing systems.
- Prepare and manage contracts (e.g., for number porting) and set up customized add-on services.
- Communicate with customers via email and phone to address operational requests.
Your experience and skills
- Active and heavy usage of AI tools.
- You have a practical mindset (you can quickly get up to speed on operations and see tasks through to completion).
- You can communicate professionally and clearly with both customers and colleagues.
- Czech or Slovak at the C2 level, English for communication within global processes.
- Previous experience in the telecommunications industry or managing CRM/billing systems is a major advantage.
What makes this role exciting
- You’ll have a direct impact on the satisfaction of our global customers and on how smoothly our services operate.
- At Daktela, we don’t just talk about AI -> we use it. If you find a way to automate routine tasks, you’ll have every opportunity to make it happen.
We’re a global technology company -> things move fast here, and there’s never a dull moment in the office
What we offer
- Twice a year we distribute bonuses according to the company's profit
- New modern offices at OC Flora
- Hybrid work environment (home office)
- 5 weeks of vacation
- Referral bonus
- Sick days, meal contributions, and a Multisport card
