Join our team

Who are we?

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Hello! We are Daktela, and in recent years we have established ourselves as leading innovators in the field of contact centres and client communication. As pioneers in our industry, we have introduced comprehensive solutions for communication management, enabling businesses to engage with their customers across multiple channels from one intuitive platform. This allows them to provide exceptional customer support. Thanks to our approach and technologies, over 1200 customers across the EU (including Notino, PPL, Rohlík, and others) have already embraced our solutions.

Imagine a workplace where every day brings opportunities for learning, growth, and innovation. A place where professionalism is combined with a friendly spirit, where every opinion matters, and where everyone has the chance to contribute to the overall success of the company, regardless of their position. This is what it’s like at Daktela. Join us and be part of a team that constantly pushes the boundaries of what is possible in the world of communication.

How do we envision you?

• Excellent communication skills and written expression
• Proactive approach to clients
• Analytical thinking
• Ability to define and break down detailed requirements
• Comfortable creating technical specifications
• Knowledge of modelling in UML/BPMN
• Ability to present solutions
• Experience as an IT analyst (or similar), at least 2 years
• Advanced English – B2 level

Nice to have, but not essential:

• Ability to manage small development projects in addition to analysis
• Experience in the field of contact centres or customer care
• Knowledge of German

What awaits you with us?

• Gathering and specifying customer requirements
• Analysing customer processes and optimising them based on the use of Daktela software
• Creating functional specifications for proposed solutions
• Describing integration interfaces between customer systems and Daktela
• Consulting and subsequently optimising our clients’ processes
• Participating in tenders and other presale activities of the company
• Working with the company's most important customers

What will you get with us?

• Twice a year we distribute bonuses according to the company's profit
• New modern offices in OC Flóra
• Flexible working environment (Home-office)
• 5 weeks of holiday
• Sick days, meal contribution, multisport card
• Laptop
• Dog-friendly office

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