Purpose-built AI meets true omnichannel. Daktela's in-house AI automates calls, chats, and emails — while giving your agents superpowers across every channel.
Our chatbots are available 24/7 and can take care of your most common customer requests completely independently. They can identify the customer, look up their details such as order numbers or account information and make changes as necessary. If the customer needs to chat to a live agent, all the info collected is passed on to the agent.
No more caller frustration – customers can simply say what they need and our voicebots can help them – either completely automatically for routine tasks, or by connecting them to the correct department based on their request type. You can also automate your outbound campaigns using our campaign voicebot.
Our emailbot can automatically answer emails in the scenarios you define and hand the conversation over to a live agent when necessary. The emailbot can also edit ticket properties such as categories, statuses, deadlines and so on, allowing you to automate workflows and serve your customers better.
Revolutionary RBM (Rich Business Messaging) technology is the next generation of SMS and MMS, offering a new way to communicate with customers. Elevate your SMS communication to the next level and increase the effectiveness of your campaigns. Connect your chatbot to this new technology.
Handle hundreds of conversations at the same time across channels. Daktela Agentic AI operates 24/7 and can fully autonomously process common customer requests — from identifying the customer, retrieving order or account details, to making changes when necessary. If hand‑off is needed, it passes all context to your live agent seamlessly.
We're proud to be among the best
Contact Centre
Easy communication channel management
Everything you need to delight your customers in one place. Omnichannel reach, productivity tools, real-time overview and historical stats and reporting.
Complement your Contact Centre with our range of apps to boost your productivity, no matter what device you are working on. Our apps are free with any licence.
Browser App
All-in-one customer care with omnichannel reach, productivity tools, and real-time reporting.
Give your agents a boost with quick summaries, a personal writing coach and seamless translations.
Personal writing assistant just one click away
Improve your agents' writing. AI Copilot can transform text in a number of ways: make it friendlier or more formal, expand on ideas, check for mistakes or shorten long emails.
Get instant summaries of your customer interactions, tickets and entire contacts. Work with context without the hassle.
Break language barriers
Translate incoming correspondence and agents' text before it's sent out. Turn on real-time translation in live chats and work in your own language.
Create custom prompts
Create a fully customised text transformation to make Copilot your own. Make that email more persuasive! (Or make it write like Shakespeare)
Starting with Daktela is a piece of cake
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
Talk with us
Free demo
Setup
Customer Delight
Empower your agents with AI
Automate the most common customer interactions using voicebots and chatbots. Help your agents work more efficiently using our Copilot features and leverage AI insights into your activities.
Our in-house shift planning software will make managing your agents easy. Connect it to your contact centre and let our algorithms predict and plan for you.
Don’t take our word for it, look what our clients have to say
With rapid e-shop growth, we chose Daktela for communication control. The Christmas rush proved the value of early optimization. Daktela is now key to our customer care.
Peter Minich
Muziker
Moving from multiple inherited tools to a unified system has significantly improved our call flow management, making operations more efficient and ensuring greater operational resilience.
Craig Smith
EMED Group
Již více než 8 let se spoléháme na řešení společnosti Daktela. Každý den je používá více než 1 000 našich agentů, což nám umožňuje poskytovat našim klientům špičkové služby.
Petr Studnička
Conectart
Se společností Daktela spolupracujeme již více než 15 let. Díky jejich řešení jsme zefektivnili komunikaci, rozšířili zákaznickou základnu a zlepšili celkovou kvalitu zákaznické podpory.
Jaroslav Raboch
Benefit Plus
A Leziter az online vásárlói bizalom és stratégiai döntések révén növelte bevételeit. A hatékonyabb munkavégzés érdekében bevezették a Daktelát, amelyet most minden részleg használ.
Attila Kőszegi
Leziter
A Kifli.hu ügyfélszolgálata havonta 20-30 ezer ügyletet kezel, amelyet a Daktela omnichannel, felhőalapú call center szoftvere tesz zökkenőmentessé, támogatva a cég dinamikus növekedését.
Karakó Éva
Kifli.hu
Głównym powodem wdrożenia omnichannel była potrzeba kompleksowego narzędzia, które upraszcza komunikację, zwiększa efektywność i usprawnia działanie contact center.
Peter Minich
Muziker
Jesteśmy bardzo zadowoleni z firmy Daktela. Spełniła ona nasze oczekiwania i zyskaliśmy niezawodnego partnera do zarządzania obsługą klienta, co pomoże nam w dalszym rozwoju.
Filip Fürek
Powerlogy
Glavni razlog implementacije Daktela omnichannel platforme bila je potreba za sveobuhvatnim rešenjem koje optimizuje komunikaciju i poboljšava efikasnost operacija kontakt-centra.
Peter Minich
Muziker
Veoma smo zadovoljni Daktelom. Ispunili su naša očekivanja. Dobili smo pouzdanog partnera za upravljanje našom korisničkom podrškom, što će nam pomoći u daljem rastu.
Filip Fürek
Powerlogy
Implementarea Daktela a optimizat comunicarea și gestionarea interacțiunilor, redus timpul de răspuns și crescut satisfacția clienților, consolidând relațiile pe termen lung.
Roxana Popa
Klap
Implementarea Daktela a optimizat gestionarea apelurilor și relațiile cu clienții, crescând eficiența și succesul. Sistemul integrat susține obiectivele noastre și relațiile pe termen lung.
Camelia Roșoga
VITAS
S Daktelou sme veľmi spokojní. Naplnili sa naše očakávania a získali sme spoľahlivého partnera pre manažment našej zákazníckej podpory, čo nám pomôže v ďalšom raste.
Filip Fürek
Powerlogy
Rýchlejšie odpovede a presvedčivý chatbot zvýšili spokojnosť a dôveru zákazníkov, čo potvrdzuje pozitívny feedback.
Roman Šnírer
eTabletka
Zaradi rasti e-trgovine smo izbrali Daktelo za nadzor komunikacije. Božič 2019 nas naučil, da je zgodnja optimizacija ključna. Daktela je zdaj nepogrešljiv del naše skrbi za stranke.
Peter Minich
Muziker
Učinkovitost 11-članske ekipe za pomoč strankam je zdaj enostavno meriti in optimizirati s poročanjem. Daktela je nadomestila prej ločene sisteme in združila vse v eno rešitev.
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