The best customer experience in one platform
Experience superior customer service using our cloud-based contact centre software. Manage voice, email, chat, SMS, and social media seamlessly, with advanced features like CRM and real-time wallboards.
Daktela Omnihannel: Superior customer service solution
Contact Centre
Effortless management of communication channels
Everything you need to delight your customers in one place. Omnichannel reach, productivity tools, real-time overview and historical stats and reporting.
Contact Centre
Inbound and outbound calls. Manual, progressive and dialler campaigns.
Daktela Omnichannel: Inbound & Outbound calls
Help customers on your website in a chat window with a custom design.
Daktela Omnichannel:  Webchat
Reach your customers using traditional text messages.
Daktela Omnichannel: SMS
Social media
Send DMs on the most popular social media. Manage comments on your posts on Facebook and Instagram.
Daktela Omnichannel:  Social Media
Keep track of what's currently happening in your contact centre. Monitor calls, assist agents that need help, manage user states.
Daktela Omnichannel:  Realtime
Easily manage your customer requests. Link the Helpdesk to your company e-mail and automatically distribute new tickets to agents. Group together relevant activities, work with categories, statuses and custom fields of different types. Set up your own SLAs and automatically calculate deadlines.
Statistics & Reporting
Get an overview of your contact centre performance. Use our ready-made stats, create custom periodic reports or create your own metrics using our Advanced Analytics.
Daktela Omnichannel: Statistics & Reporting
Connect your contact centre to a range of popular external systems such as CRMs, productivity tools, and SSO providers.
Daktela Omnichannel: Integrations

Free apps to go with your Contact Centre

Complement your Contact Centre with our range of apps to boost your productivity, no matter what device you are working on.
Our apps are free with any licence.
Daktela Apps: Mobile app
Mobile App
Use core features of your contact centre on the go. Calls, chats, emails, tickets and more – from anywhere.
Learn more
Daktela Apps: Desktop app
Desktop App
Make calls from your PC using our own phone client. No setup needed – just log in and start calling.
Learn more
Daktela Apps: Web extension
Browser Extension
When working in another application, control calls, send SMSs and manage your pauses from a widget in your browser.
Learn more

We're proud to be among the best

Starting with Daktela is a piece of cake
We will help you every step of the way during the onboarding process, and even after that. We’re happy to talk to you and we want you to talk to us.
Talk with us
Free demo
Customer Delight
Empower your agents with AI
Automate the most common customer interactions using voicebots and chatbots. Help your agents work more efficiently using our Copilot features and leverage AI insights into your activities.
More about Daktela AI
Daktela AI: Chatbot, Emailbot, Voicebot
Other Daktela Products
Discover our portfolio to suit all your needs
Keep all your communication and planning needs under one roof. Rely on Daktela.
Daktela Cloud Phone
Move your office calls to cloud and start calling for less. No external software or complicated setup. Simply log in and start calling.
Daktela Voice Services
We can source international numbers in most countries and provide you with voice and SMS services. Have everything under one roof and reply on us.
Daktela Workforce management
Workforce Management
Our in-house shift planning software will make managing your agents easy. Connect it to your contact centre and let our algorithms predict and plan for you.
Don’t take our word for it, look what our clients have to say
We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.
Ludmila Foltýnová
We are thoroughly impressed with Daktela's professionalism. The flexibility of the solution means it can easily integrate with our existing information systems.
Ondřej Křivan
Experience Daktela free for 14 days
Request a free demo