Tranform Your Support with AI-Powered Customer Care
AI-Powered Customer Care
Automate more than 90% of conversations, empower your agents with real-time AI assistance, and never miss a customer opportunity again.
Trusted by 200 000+ professionals
Efficiency
Automate up to 93% of your customer interactions
AI Chatbot
The 24/7 Digital Concierge
Handles hundreds of conversations simultaneously, identifies users, tracks orders, and updatesaccounts in real-time. Seamlessly hands off to live agents only when needed.
Give customers the freedom to simply say what they need. Manages inbound tasks and outbound campaigns with natural conversation and 98% delivery success rate.
Interprets intent, replies instantly to common scenarios, and automatically updates ticket categories and deadlines. Your streamlined workflow for meeting SLAs.
Enhance every customer interaction with intelligent AI capabilities. From sentiment analysis topredictive routing and automated quality assurance, Power Pack adds enterprise-grade AI to yourcontact center.
“Given the chatbot’s high reliability in resolving issues - especially with support from Daktela in setup and optimization - I wouldn’t hesitate and I’d choose this solution again.”
Ready to transform your customer service?
See how AI automation can revolutionise your contact centre operations.
Unify all customer communication channels in one powerful platform. Manage voice calls, live chat, email, and social media seamlessly while empowering your agents with real-time insights and AI-powered assistance.
“Daktela's ticketing system gives us a single source of truth for every customer interaction. We track progress at every stage across all our sites and ensure nothing falls through the cracks.”
100% FCA compliance
“Daktela delivered a highly secure, auditable platform ensuring readiness for new FCA regulations without disrupting customer service. The phased migration gave us complete confidence.”
1,500 users on 1 cloud
“Daktela delivered a highly secure and reliable platform that significantly improved our operational resilience across the board, and ultimately enhanced the overall patient care experience.”
Support in 27+ countries
“By bringing all our communication platforms into one place, Daktela has allowed us to perfectly oversee every single customer interaction and maintain high quality as we grow globally.”
