Daktela | Cloud-Based CCaaS Software for Omnichannel Contact Centres

Calls

Inbound and outbound calls. Manual, progressive and dialler campaigns.

Webchat

Help customers on your website in a chat window with a custom design.

SMS

Reach your customers using traditional text messages.

Social media

Send DMs on the most popular social media. Manage comments on your posts on Facebook and Instagram.

Realtime

Keep track of what's currently happening in your contact centre. Monitor calls, assist agents that need help, manage user states.

Helpdesk

Easily manage your customer requests. Link the Helpdesk to your company e-mail and automatically distribute new tickets to agents. Group together relevant activities, work with categories, statuses and custom fields of different types. Set up your own SLAs and automatically calculate deadlines.

Statistics & Reporting

Get an overview of your contact centre performance. Use our ready-made stats, create custom periodic reports or create your own metrics using our Advanced Analytics.

Integrations

Connect your contact centre to a range of popular external systems such as CRMs, productivity tools, and SSO providers.

Mobile App

Use core features of your contact centre on the go. Calls, chats, emails, tickets and more – from anywhere.

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Desktop App

Make calls from your PC using our own phone client. No setup needed – just log in and start calling.

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Browser Extension

When working in another application, control calls, send SMS messages and manage your pauses from a widget in your browser.

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Cloud
Phone

Move your office calls to cloud and start calling for less. No external software or complicated setup. Simply log in and start calling.

Telco
Services

We can source international numbers in most countries and provide you with voice and SMS services. Have everything under one roof and reply on us.

Workforce Management

Our in-house shift planning software will make managing your agents easy. Connect it to your contact centre and let our algorithms predict and plan for you.

Don’t take our word for it, look what our clients have to say

For over 8 years, we’ve relied on Daktela’s solutions. Every day, more than 1,000 of our agents use it, enabling us to deliver top-notch service to our clients.

Petr Studnička

Conectart

We have worked with Daktela for over 15 years. They have helped us grow our customer base and improve our communications.

Ludmila Foltýnová

NOTINO

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Free apps to go with your Contact Centre

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