42% Avaya korisnika već razmatra konkurenciju, a kompanija se povlači samo na ključna glasovna rešenja – tržište srednjih firmi ostaje bez podrške. Ponudite svojim klijentima modernu, evropsku omnichannel alternativu koja štiti vaše prihode od održavanja i njihovo korisničko iskustvo.
Global giants often charge extra for basic modules. Make sure your next solution checks all the boxes natively. Here's what Daktela delivers out of the box.
Voice, email, chat, SMS, and social media — all in a single unified timeline, not bolted-on integrations.
Native AI Copilot, voicebot, chatbot, and emailbot — no expensive third-party add-ons needed.
Full REST API with pre-built connectors for CRM, ERP, and custom systems you already use.
Agent scheduling, shift planning, and capacity forecasting built directly into the platform.
Dedicated teams in 7 languages who understand your market, not an anonymous global ticketing system.
Custom dashboards with live data and wallboards so you can make decisions instantly.
Enterprise-grade reliability with contractual uptime guarantees and redundant infrastructure.
From 5 agents to 500+ — add users, channels, and features without being forced to switch tiers.
While global platforms mainly offer a well-known brand, Daktela brings specific advantages to your business.
Prestanite da se borite sa složenošću zastarelog Avaya hardvera i sve manjim brojem sertifikovanih inženjera. Intuitivni interfejs Daktele znači kraće prodajne cikluse i implementacije za nedelje, ne mesece. Provedite svoju „rizičnu“ Avaya bazu klijenata kroz prodajni lanac uz upola manji trud.
Niste samo još jedan tiket u globalnom redu. Kao partner dobijate direktnu liniju do naših lokalnih inženjerskih timova koji govore vašim jezikom. Pružamo tehničku podršku koja vam je potrebna da pobedite u složenim tenderima i sa sigurnošću pružite podršku najvišeg nivoa.
Daktela je igralište za vaše programere. Iskoristite našu API-first arhitekturu i native integracije da izgradite „lepljiva“, visokomarginalna prilagođena rešenja za svoje klijente. Mi obezbeđujemo platformu, vi obezbeđujete specijalizovanu dodatu vrednost koja pokreće vaš ponavljajući prihod.
Keep all customer interactions—from calls to emails to social media—in one clear timeline. No more switching between isolated apps.
Let AI handle routine tasks. It automatically suggests answers, summarizes long conversations, and analyzes customer sentiment.
Create your own dashboards and track key metrics in real time. Get the actionable overview you need to make the right decisions.
Connect seamlessly with your CRM, ERP, or any custom system through our robust, fully documented REST API.
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