At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.
Why Daktela
- Successful and constantly growing global company with plenty of opportunities.
- Great, innovative product.
- Fast-moving and agile environment where you can change things.
- A lot of opportunities to grow.
- Great company culture.
- A fair reward, nice package of benefits and company events and activities.
What you’ll do
As a Support Engineer at the L2 team you will be responsible for providing best-in-class technical support to our biggest Czech customers. You will be a Daktela professional, specializing in voice solutions and scripting, and will work as a senior consultant with customers.
You will:
- Provide technical support to customers and manage Daktela instances.
- Resolve incidents, service requests and change requests.
- Perform analysis, debugging, monitoring, and performance tuning.
- Design and implement tailored solutions — you will analyse customer needs, propose the best approach, and fully drive the implementation.
- Participate in customer development projects.
- Implement AI-powered solutions as part of customer projects.
Your experience and skills
- A solid technical background — Linux, networking, databases, and ideally also VoIP/Asterisk.
- A customer-focused approach.
- Strong communication skills and a professional approach.
- Ability to work independently and take ownership.
- High motivation to learn new things.
- Communicative level of English.
- Active use of AI tools.
What makes this role exciting
- You’ll work with well-known and large customers.
- You’ll become a specialist in VoIP, SIP and related technologies.
- You’ll have the opportunity to learn scripting and programming
- You’ll have a clear career path — you can grow into a senior voice engineer, focus on development, or work on complex Enterprise customer projects.
What we offer
- Twice a year we distribute bonuses according to the company's profit
- New modern offices at OC Flora
- Hybrid work environment (home office)
- 5 weeks of vacation
- Referral bonus
- Sick days, meal contributions, and a Multisport card
