Your needs shaped this redesign. Now we are delivering a smoother interface, faster flow, and a renewed focus on your experience.

DAKTELA

NEO

It’s still Daktela.

Just faster, smarter and easier to use.

Welcome to Daktela Neo!

Intuitive navigation

Reach what you need in fewer steps.

New Layout

Everything important stays visible. No more scrolling back and forth.

Two column view

View activities and forms side by side. Each column scrolls independently and can be resized.

Sticky info & actions

Key details and buttons always stay visible — no need to scroll to find them.

Smarter search

Quickly find what you’re looking for and call, chat or email contacts directly from the search results.

Welcome to Daktela Neo!

Quick Actions

The new right bar and key shortcuts help you work faster - the tools you use most, always within reach.

New Rightbar

Start new tasks or open AI tools with a single click — or pin your own most-used actions.

Key Shortcuts

Jump between pages or perform key actions with simple key combos.

Tickets are the heart of Daktela. So we took the time to rethink every detail.

Before & After

Respond to e-mails directly in a ticket

Add & manage attachements easier

Structured timeline for all activities and changes

Hover to preview key info

Clearly displayed ticket updates

Feedbacks

How our customers responded to Daktela Neo

Daktela Neo

The new design is modern, fast, and easy to navigate. A nice change compared to the current version.

Daktela Neo

Compared to the old version, I really like the visibility of templates right next to the conversation (no need to scroll anywhere) and the ability to resize content.

Daktela Neo

The new design feels more user-friendly. I like that the “working area” is on the right - it feels more intuitive than the current placement in the bottom.

Daktela Neo

I appreciate the clarity - everything is visible in one place. It’s intuitive, and I can get to what I need in at most two clicks.

Daktela Neo

One big plus for me is the clearer view of the overall communication. The template and attachment display also feel more organized. I think this new design is great.

Daktela Neo means also smarter insights,

Copilot analysis

Use AI to analyze tickets, contacts or filtered lists with your own prompts. Results appear in a chat-style view, ready for follow-up.

polished replies,

Copilot text transformation

Polish your text in just a few clicks with smarter AI in the editor. Set favorite languages and reuse prompts that fit your tone.

AI HUB Module

A new hub for all AI tools. Find, set up and manage AI features in one simple dashboard.

simpler AI workflow,

and real time support.

Agent assist

As you talk to customers, AI suggests replies and next steps in real time. Prompts and knowledge base content are used to guide answers.

The improved

user

experience

of Daktela Neo

is powered by our

own

created

to put

usability first.

The road to
Daktela Neo

Understanding our customers

Before designing anything, we took the time to understand our users’ real workflows. We spoke to them, mapped their tasks, and uncovered where Daktela could serve them better.

Designing a better experience

Early concepts and information architecture planning laid the groundwork. We built a consistent design system and polished the UX. Everything was tested and refined based on user feedback.

Building it together

Turning the designs into a working product was a joint effort. From development to testing, every detail was handled with care. We optimized performance to ensure Neo feels fast from day one.

Rolling out  in waves

We’re rolling out Daktela Neo gradually. Early adpters are using it in real scenarios and giving us feedback that helps us fine-tune features to make sure Daktela Neo works better for everyone.

Meet the team

Daktela Neo is the result of close teamwork across departments. Meet the crew behind the redesign.

DAKTELA

NEO

It’s still Daktela.
Just faster, smarter and easier to use.

Welcome to Daktela Neo!

Intiutive navigation

Reach what you need in fewer steps.

New Layout

Everything important stays visible - no more scrolling back and forth.

Two column view

View activities and forms side by side. Each column scrolls independently and can be resized.

Sticky info & actions

Key details and buttons always stay visible — no need to scroll to find them.

Smarter search

Quickly find what you’re looking for and call, chat or email contacts directly from the search results.

Quick Actions

The new right bar and key shortcuts help you work faster - the tools you use most, always within reach.

New Rightbar

Start new tasks or open AI tools with a single click — or pin your own most-used actions.

Key Shortcuts

Jump between pages or perform key actions with simple key combos.

Tickets are the heart of Daktela. So we took the time to rethink every detail.

Before

After

Respond to emails directly in a ticket

Add & manage attachements easier

Structured timeline for all activities and changes

Clearly displayed ticket updates

Hover to preview key info

Feedbacks

How our customers responded to Daktela Neo

The new design is modern, fast, and easy to navigate. A nice change compared to the current version.

Compared to the old version, I really like the visibility of templates right next to the conversation (no need to scroll anywhere) and the ability to resize content.

The new design feels more user-friendly. I like that the “working area” is on the right - it feels more intuitive than the current placement in the bottom.

I appreciate the clarity - everything is visible in one place. It’s intuitive, and I can get to what I need in at most two clicks.

One big plus for me is the clearer view of the overall communication. The template and attachment display also feel more organized. I think this new design is great.

Daktela Neo means also smarter insights,