At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.
Why Daktela
- Successful and constantly growing global company with plenty of opportunities.
- Great, innovative product.
- Fast-moving and agile environment where you can change things.
- A lot of opportunities to grow.
- Great company culture.
- A fair reward, nice package of benefits and company events and activities.
What you’ll do
As an AI Onboarding Specialist, you will guide customers through the setup, configuration, and go-live of Daktela AI solutions (mostly bots). You’ll work closely with customers to understand their use cases, design the right AI-powered solution, and ensure it is correctly implemented within the Daktela platform. Because good AI onboarding is critical for long-term adoption and success, your main goal is to help customers reach measurable value from AI products as quickly as possible.
You will
- Lead the end-to-end implementation of Daktela AI products, including technical setup and configuration.
- Consult with customers, understand their needs, and propose the right solution design.
- Manage and implement the onboarding process from the initial call to a successful go-live.
- Support customers during the hypercare phase to ensure a smooth transition and quick value.
- Take ownership of correct implementation delivery and on-time completion.
Your experience and skills
- High motivation to learn new technologies and AI-driven solutions.
- Excellent organisational and analytical skills, efficiency, and a performance-oriented approach.
- Experience in customer communication and a strong customer-focused mindset.
- Strong communication skills and a professional attitude.
- Experience with workflow automation (chatbots, RPA, Make, etc.) is a significant advantage.
- IT background, API and integration experience are an advantage.
- Communicative level of English.
- Czech or Slovak at C2 level.
What makes this role exciting
- You will act as a trusted AI consultant for customers, helping them analyse their situation and identify the best opportunities for AI-driven automation (voicebots, chatbots and emailbots).
- You will design, build, test, and fine-tune AI automations (voicebots, chatbots, and emailbots) that solve real customer problems.
- You will own the implementation end to end – from the first workshop and solution design to go-live and the hypercare phase.
- You will directly influence customers’ time-to-value by ensuring fast adoption and measurable benefits from Daktela AI.
- You will gain hands-on experience with real customer projects across different industries and use cases.
- You will develop a unique combination of consulting, project ownership, communication, and technical skills, opening future career paths in Customer Success, Solution Architecture, or Product Management.
What we offer
- Twice a year we distribute bonuses according to the company's profit
- New modern offices in Brno, Bratislava or Prague
- Hybrid work environment (home office)
- 5 weeks of vacation
- Referral bonus
- Sick days, meal contributions, and a Multisport card
