At Daktela, you will join a fast-growing European SaaS company that is innovating and disrupting the customer care industry. You will contribute to building one of the leading CCaaS platforms that helps over 1,600 companies worldwide to deliver excellent customer care. As we expand, we create opportunities for talented people who want to grow their careers.
Why Daktela
- Successful and constantly growing global company with plenty of opportunities.
- Great, innovative product.
- Fast-moving and agile environment where you can change things.
- A lot of opportunities to grow.
- Great company culture.
- A fair reward, nice package of benefits and company events and activities.
What you’ll do
As a Support Engineer, you will provide best-in-class technical support to our Slovak customers and assist them during their Daktela onboarding. For junior candidates, this can be an excellent first step into an IT career, with plenty of opportunities to grow.
You will:
- Provide technical support to customers and manage Daktela instances.
- Resolve incidents and service requests.
- Perform analysis, debugging, monitoring, and performance tuning.
- Onboard new customers to Daktela solution.
- Consult with customers on technical topics, propose solutions, and implement them.
- Participate in customer development projects.
- Implement AI-powered solutions as part of customer projects.
Your experience and skills
- A solid technical background.
- Knowledge of Linux, networking, databases, VoIP, SIP or programming is a strong advantage.
- A customer-focused approach.
- Strong communication skills and a professional approach.
- Ability to work independently and take ownership.
- High motivation to learn new things.
- Communicative level of English.
- Active use of AI tools.
What makes this role exciting
- You'll gain or develop real technical experience in VoIP, Linux, SIP and networking.
- You’ll have the opportunity to learn scripting and programming.
What we offer
- Twice a year we distribute bonuses according to the company's profit
- New modern offices
- Hybrid work environment (home office)
- 5 weeks of vacation
- Referral bonus
- Sick days, meal contributions, and a Multisport card
