Who are we?
At Daktela, you will become part of a fast-growing European SaaS company that is innovating and revolutionizing customer care. You will contribute to building one of the leading CCaaS platforms, which helps more than 1,600 companies worldwide provide excellent customer care. As part of our expansion, we are creating opportunities for talented people who want to develop their careers.
Why Daktela:
- A successful and constantly growing global company with many opportunities
- A great, innovative product
- A fast-paced and agile environment where you can make a difference
- Many opportunities for growth
- A great company culture
- Fair compensation, a nice benefits package, and company events and activities.
What will you do?
- Work at a fast-growing tech company – we grow by 30% each year and offer plenty of career growth opportunities.
- Work with modern technologies – VoIP, Linux, cloud solutions, and AI automation.
- Customer support and VoIP PBX management – help clients resolve technical issues.
- Analysis and debugging – monitoring, troubleshooting, performance tuning, and solution optimization.
- Preparation and configuration of contact centers – set up systems for new and existing customers.
- Consultations and solution design – communicate with customers and implement efficient solutions.
- Collaboration on development projects – participate in the implementation of innovations and improvements.
What do we expect from you?
- Technical thinking and analytical skills – you enjoy solving technical challenges and finding effective solutions.
- Experience with Linux or networking – knowledge of networks, Linux, VoIP, or SIP is an advantage.
- Basic programming knowledge is a plus – if you’ve done any scripting, that’s great!
- Good time management and communication – you’ll handle multiple projects and customer requests.
- Reliability and motivation – we’re looking for someone dependable and eager to improve continuously.
- English at least at B2 level.
Why should you join us?
- Work at a fast-growing tech company – we grow by 30% each year and offer plenty of career growth opportunities.
- Work with modern technologies – VoIP, Linux, cloud solutions, and AI automation.
- Enjoy additional bonuses on top of your salary – biannual bonuses based on company performance, a monthly €135 bonus, and a refer-a-friend bonus.
- Flexibility and work-life balance – a mix of office and home office work, 25 vacation days, and 2 sick days per year.
- Company culture and non-financial benefits – enjoy onboarding in Prague to meet your colleagues and gain product knowledge. We also organize two large team-building events in Prague annually, regular social activities in Bratislava, and fun challenges led by our HR team.
