Daktela's AI Room Recommender isn't a keyword-triggered chat window. It asks the guest questions the way an experienced receptionist would – how many guests, when, with or without children, parking, spa interest – then recommends only rooms and packages genuinely available for those dates.
The guest gets a tailored suggestion instead of a list: comparing room types and requesting a quote without ever leaving the hotel's own site. This steers the conversation towards direct bookings, where the commission stays with the hotel.
If a guest asks something the system can't answer precisely, the conversation hands off to a colleague instantly, with the full history attached, so nothing needs repeating.
Never promises a room that isn't actually available.
A suggestion tailored to what the guest actually needs.
The AI knows exactly when a human is needed.
Emailbot čita dolazne poruke, prepoznaje nameru i u zavisnosti od tipa ili direktno odgovara ili kategorizuje tiket i dodeljuje odgovarajući status. Bez ručnog sortiranja, bez propuštenih e-mailova.
AI generiše odgovore na osnovu konteksta — istorije komunikacije, podataka iz CRM-a, baze znanja. Svaki e-mail deluje kao da ga je napisao čovek. Bez šablonskih fraza.
Emailbot verifikuje pošiljaoca, pronađe narudžbinu ili tiket putem API-ja i odgovara sa konkretnim informacijama. Status pošiljke, rok rešavanja, faktura — u realnom vremenu, bez ljudske intervencije.
We look at what questions come in, on which channels, and in what volume.
We train the AI on the hotel's own data: room types, services, house rules, common questions.
We connect it to the booking and property management system so the AI works from real data.
After launch we keep measuring how much automation is handling, and where to expand it.
[QUOTE – Silvanus Hotel, to be confirmed by marketing before publish]
Do 90% rutinskih e-mailova — FAQ, upiti o statusu narudžbine, potvrde i standardni zahtevi — može se rešiti potpuno automatski. Preostali slučajevi se eskaliraju na agenta sa predloženim odgovorom.
Da. Daktela AI Emailbot podržava više evropskih jezika, omogućavajući tačne automatizovane odgovore klijentima na međunarodnim tržištima bez ikakve dodatne konfiguracije.
Putem API-ja sa vašim CRM-om, helpdeskom i e-commerce platformom. Tokom obrade može da proveri status narudžbine, verifikuje pošiljaoca i ažurira zapise u realnom vremenu.
Da. Daktela AI Emailbot radi na sopstvenoj bezbednoj infrastrukturi Daktela u EU, u potpunoj usaglašenosti sa GDPR-om i evropskim standardima zaštite podataka.
Yes – direct integration is available. We connect to other hotel management systems via API.
