Daktela's AI chat, voice and email bots handle the hotel's communication with returning guests – from checking room availability to amending bookings.
This leaves reception free to focus on what truly needs a human touch: the guest standing right there at the desk.
Daktela's AI Room Recommender isn't a keyword-triggered chat window. It asks the guest questions the way an experienced receptionist would – how many guests, when, with or without children, parking, spa interest – then recommends only rooms and packages genuinely available for those dates.
The guest gets a tailored suggestion instead of a list: comparing room types and requesting a quote without ever leaving the hotel's own site. This steers the conversation towards direct bookings, where the commission stays with the hotel.
If a guest asks something the system can't answer precisely, the conversation hands off to a colleague instantly, with the full history attached, so nothing needs repeating.
Never promises a room that isn't actually available.
A suggestion tailored to what the guest actually needs.
The AI knows exactly when a human is needed.
Gives instant answers to questions about services, prices and availability on the website and social media. Available around the clock, and can talk to several guests at once.
Answers the phone when reception can't. Shares booking status, check-in times and hotel services, and places outbound calls to confirm or remind – in a natural voice, in the local language and beyond.
Processes incoming quote requests and enquiries, understands their content, and answers routine emails on its own. Routes complex enquiries to the right colleague – no request for a quote gets lost in the shared inbox.
We look at what questions come in, on which channels, and in what volume.
We train the AI on the hotel's own data: room types, services, house rules, common questions.
We connect it to the booking and property management system so the AI works from real data.
After launch we keep measuring how much automation is handling, and where to expand it.
[QUOTE – Silvanus Hotel, to be confirmed by marketing before publish]
No. Daktela is cloud-based and can be introduced alongside your existing systems, keeping your current phone numbers.
The core modules can go live within a few weeks. The exact timeline depends on the number of channels and the depth of integration.
The conversation is handed over to a colleague automatically, along with the full history. The guest never has to start over.
No. It takes over repetitive, routine enquiries so staff can focus on the guest in front of them and on more complex matters.
Yes – direct integration is available. We connect to other hotel management systems via API.
