With 42% of Avaya customers evaluating competitors and a retreat to mission-critical voice only, the mid-market is being orphaned. Provide your clients with a modern, European omnichannel alternative that protects your maintenance revenue and their customer experience.
Global giants often charge extra for basic modules. Make sure your next solution checks all the boxes natively. Here's what Daktela delivers out of the box.
Voice, email, chat, SMS, and social media — all in a single unified timeline, not bolted-on integrations.
Native AI Copilot, voicebot, chatbot, and emailbot — no expensive third-party add-ons needed.
Full REST API with pre-built connectors for CRM, ERP, and custom systems you already use.
Agent scheduling, shift planning, and capacity forecasting built directly into the platform.
Dedicated teams in 7 languages who understand your market, not an anonymous global ticketing system.
Custom dashboards with live data and wallboards so you can make decisions instantly.
Enterprise-grade reliability with contractual uptime guarantees and redundant infrastructure.
From 5 agents to 500+ — add users, channels, and features without being forced to switch tiers.
While global platforms mainly offer a well-known brand, Daktela brings specific advantages to your business.
Stop struggling with the complexity of legacy Avaya hardware and the shrinking pool of certified engineers. Daktela’s intuitive interface means shorter sales cycles and deployments that take weeks, not months. Move your "at-risk" Avaya base through your pipeline with half the effort.
You aren't just another ticket in a global queue. As a partner, you get a direct line to our local-based engineering teams who speak your language. We provide the technical backing you need to win complex RFPs and handle high-tier support with confidence.
Daktela is a playground for your developers. Use our API-first architecture and native integrations to build "sticky," high-margin custom solutions for your clients. We provide the platform; you provide the specialized value-add that drives your recurring revenue.
Keep all customer interactions—from calls to emails to social media—in one clear timeline. No more switching between isolated apps.
Let AI handle routine tasks. It automatically suggests answers, summarizes long conversations, and analyzes customer sentiment.
Create your own dashboards and track key metrics in real time. Get the actionable overview you need to make the right decisions.
Connect seamlessly with your CRM, ERP, or any custom system through our robust, fully documented REST API.
Stop losing sleep over rigid global tools and impossible price hikes. Join the network of European integrators who are turning the Cisco exit into their biggest growth opportunity. Join
