Who are we?
Hi there! We are Daktela, and over the past few years, we’ve established ourselves as leading innovators in the field of contact centers and customer communication. We develop our own platform for customer care management that enables companies to communicate with their clients across various channels – phone, email, chat, SMS, and social media – all from one intuitive interface.
Our technology currently supports over 1,200 customers across the EU, including well-known brands like Notino, PPL, and Rohlík. At Daktela, you’ll find a culture that fosters growth, encourages open communication, and values a friendly, informal atmosphere – all while working in a team that truly pulls together.
What will you be responsible for?
- Full onboarding of new Daktela customers, including technical setup
- Customer consultations and design of tailored solutions
- Managing and executing implementations from kickoff to final delivery
- Supporting customers during the post-implementation “hypercare” phase
- Ensuring proper implementation and delivery within agreed timelines
What should you bring to the role?
- We’re looking for a motivated and organized individual with customer communication experience, who wants to move closer to IT
- Strong customer orientation, ideally with a background in customer care
- Excellent organizational skills, focus, and efficiency
- Great communication abilities
- A technical background or basic IT knowledge is a big advantage
- English at a communicative level, both spoken and written
What do we offer?
- Biannual bonuses based on company profit
- New, modern offices at OC Flora in Prague
- A flexible work environment, including home office
- 5 weeks of vacation
- Sick days, meal voucher contributions, and Multisport card
