Intercom presents itself as a sleek and modern tool, but even it has its limits. If you are looking for a platform that unites your entire team and connects with all your customers across multiple channels, Daktela is much more than just a replacement – it’s a step forward.
Daktela is not just about chat. It is a complete omnichannel platform, bringing together emails, calls, social media, SMS, and live chat into one clear interface. Everything is accessible, with automation options, CRM integration, and its own voice infrastructure.
🔹 True Omnichannel: Intercom excels at live chat and automation, but Daktela handles all communication channels – voice, email, social media, chat, and messaging.
🔹 Built-in Call Centre: Daktela includes a call centre with features like IVR, predictive dialling, and call transcription.
🔹 Better Context, Faster Responses: In Daktela, agents can see the complete customer history across all channels – no more searching or guessing.
🔹 AI and Automation by Default: Chatbots, smart request routing, and assisted responses – all included without extra charges.
🔹 Localisation and Security: Daktela operates on infrastructure based in the Czech Republic and Slovakia, keeping your data secure and under your control.
🔹 Czech-Speaking Support and True Proximity: Forget waiting in endless email threads. Daktela offers live support that speaks your language.
Intercom is an excellent tool for web-based support. But when you want to fully unify your customer communication, add telephone support, integrate your CRM, and gain real-time visibility into both your team and your customers, Daktela is the clear choice.
Brands like Notino, PPL, and Fischer already know why they chose Daktela – and why they rely on it every day.
👉 Ready for a change? Request a free demo or book a consultation today.
