LiveAgent is a popular choice for smaller businesses looking to streamline email or chat support. But if you need a solution that handles communication across multiple channels, grows with your business, and includes full voice infrastructure, it’s time to take a look at Daktela.
Daktela is a full-featured, AI-driven platform that covers emails, chats, calls, SMS, social media, and messaging apps – all in one place. Your agents don’t have to switch between applications, and they always have the full conversation context at their fingertips.
Thanks to its own infrastructure, Daktela is extremely reliable and ready to handle heavy traffic. Plus, it offers local support in Czech and is designed specifically for businesses in our region.
🔹 True Omnichannel Support: Daktela seamlessly manages calls, AI automation, and more channels.
🔹 Voice Infrastructure Included: Daktela offers its own telecom solutions, including features like predictive dialing and smart call routing based on agent availability.
🔹 Custom Integrations: CRMs, ERPs, e-shops, payment gateways – Daktela connects everything into a single, clear interface.
🔹 AI and Automation: Let chatbots handle routine queries, route requests intelligently, and free up your agents' time for what matters most.
🔹 Growth Without Limits: Daktela is built to scale internationally, supporting localization, multilingual environments, and remote teams.
LiveAgent is a great starting point – but when you need more than just email and chat, you’ll need a solution ready for complex operations. Daktela is perfect not just for e-commerce, but also for customer care in services, transportation, healthcare, and banking.
Brands like Notino, PPL, and Fischer prove that Daktela is ready for daily operations and seasonal peaks alike.
👉 Ready for a change? Request a free demo or book a consultation today.
