Genesys is a well-known name in the contact-center world—big brands, robust solutions, global reach. But if you’re after a modern, scalable and user-friendly customer-care platform that grows with your business, Daktela is the right alternative.
Daktela isn’t just another cloud call-center app. It’s a full AI-driven platform that unifies calls, emails, chats, social media, SMS and more in one clear interface. Everything in one place. No window-hopping. No lost context. Your team can respond faster, more accurately and with a higher level of personalisation.
🔹 Easy deployment – Everything is ready out of the box. Just switch it on and go.
🔹 Clean user interface – No cluttered dashboards. Daktela is intuitive and quick to learn.
🔹 Localisation & support – We know the Czech and Slovak markets inside out. Czech-language support, regional servers and 20 years of know-how.
🔹 Flexibility & growth – Whether you’re an e-shop, a logistics company or a travel-industry contact centre, Daktela adapts to your operations and special requirements.
🔹 Automation & AI – Chatbots, intelligent request routing, predictive dialling—everything in one package.
Brands such as Notino, PPL, Footshop and Fischer chose Daktela for its unique mix of flexibility, simplicity and performance. And you never have to worry about scaling—Daktela is ready for growth, international markets and hybrid teams.
👉 Ready for a change? Request a free demo or book a consultation today.
