Daktela allows you to connect multiple Facebook accounts, each with its own individual queue. The number of Facebook queues is unlimited, and it is possible for contact center agents to manage multiple different Facebook sites at the same time. In each Facebook queue you can add different agents, set priorities or handle strategies.
The Daktela solution allows your contact center agents to communicate directly with your customers via Facebook. Customers can also contact your company using Facebook Messenger or send a private message which is then handled by the designated contact center agent. You can then choose the person who handles these enquiries within the contact center.