At ecomTEAM 2024, Daktela Romania proudly participated as both a speaker and exhibitor, reinforcing our commitment to advancing the eCommerce ecosystem. As part of one of the expert panels, we shared our insights on how customer experience solutions, like Daktela's omnichannel contact center platform, play a crucial role in enhancing operational efficiency and driving customer satisfaction in the digital age. The panel discussion highlighted emerging trends in customer interaction, automation, and personalization, which are essential for businesses to stay competitive in today’s fast-paced eCommerce market.
At our booth, we showcased Daktela’s cutting-edge technologies, engaging with a diverse audience of eCommerce professionals, and demonstrated how our platform can seamlessly integrate voice, email, chat and social media interactions to create a unified customer experience. We also offered live demos and personalized consultations, helping online businesses discover how Daktela can streamline their customer service operations and boost their scalability.
This year’s event, held at Qosmo Hotel in Brașov, brought together over 50 speakers and 450 participants, making it a key opportunity for networking and knowledge-sharing. We engaged in meaningful conversations with industry leaders, exchanged strategies on cross-border selling, and explored the latest trends shaping the eCommerce landscape in Romania and beyond.
Daktela Romania is proud to have been part of this powerful community, contributing to the shared goal of driving growth in the eCommerce sector. With a market estimated at $7 billion and expected growth of up to 15%, we are excited to help businesses harness the potential of customer experience solutions to thrive in this rapidly evolving environment.
