Daktela NEO Unveiled:
The New Experience

Dec 4, 2025
10:00 AM UK, GMT
Online Event
Join us for an exclusive preview of Daktela NEO. Discover the faster, cleaner, and completely rebuilt user experience that transforms daily workflows for agents and supervisors. We will walk you through the new interface, share live comparisons, and answer questions from the audience.
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What We'll Cover in the Webinar

  • The biggest trends shaping customer service in 2025.
  • Why automation is now the #1 investment priority in customer experience.
  • Proven AI use cases that deliver real results fast.
  • Real-world case studies:
      ○ How Košík.cz cut agents from 8 to 3 while doubling chat volume.
      ○ How a Telco provider eliminated 25% of email workload with AI.
      ○ How Daktela AI Copilot boosts agent efficiency and customer satisfaction.
  • Practical insights on making automation accessible, scalable, and effective for any business.
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What You'll Take Away

  • Why automation isn't just for big tech — it’s now scalable for companies of all sizes.
  • How to avoid the most common pitfalls when adopting AI in customer service.
  • How to transform automation into a source of recurring revenue.
  • Step-by-step strategies for quick wins using Daktela’s plug-and-play AI modules.
  • Inspiration from real stories showing measurable impact — saving FTEs, improving satisfaction, and speeding up response times.
  • Who should attend: CX and Contact Center Leaders, Operations Managers, Technology and Digital Transformation Professionals, Daktela Partners aiming to upsell smarter solutions.
Tomáš Hyben, Daktela

Meet Our Speaker

Tomáš Hyben

Tomáš Hyben is a Senior Channel Manager at Daktela, where he helps partners and businesses unlock the full potential of modern communication platforms. With over a decade of experience in customer experience technology and digital transformation, Tomáš specializes in helping clients deploy scalable, impactful automation solutions.
From strategizing go-to-market models to guiding implementation of AI-driven tools, his insights have shaped CX initiatives across diverse industries. Tomáš is passionate about turning complexity into clarity and helping partners transform challenges into opportunities.

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