All customer communication
One Platform

Bring calls, messages, email and socials together.
Collaborate with your team and customers in one place.

30%

Reduction in costs

Automate routine tasks and cut inefficiencies

50%

Less time spent on admin

Handle every channel from one place

100%

Happier Customers

Faster replies, smarter routing, better experiences

GET YOUR CUSTOM QUOTE

All channels in one place

Manage voice, email, chat, social, and SMS from a single inbox.

True omnichannel experience

Keep full customer history and context in one view.

Access from anywhere

Use Daktela seamlessly across desktop, browser, and mobile.

Highly customisable

Tailor workflows, dashboards, and reports to fit your business.

AI-powered communication

Save time with Copilot, transcription, QA, and automated tagging.

Integrated with the tools you love

Out-of-the-box integrations including CRM contact synchronisation, CTI panels, SSO providers and workflow optimisation tools.

Daktela integration: Microsoft Dynamics 365

Daktela integration: Microsoft Active Directory

Daktela plays a key role in helping us deliver the service excellence our customers expect.

Andy Hinks

Head of Customer Delivery - Staircraft

Daktela has transformed how we communicate. Moving to a unified platform has allowed us to manage calls more effectively and strengthened our operational resilience, enabling us to focus on what really matters: delivering exceptional care.

Craig Smith

Chief Executive – EMED

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Frequently asked questions

Daktela brings voice, messaging, email, and socials into one workspace. Teams collaborate with full context and resolve work faster.

Yes. You can create secure external ticketing for your contacts with scoped permissions and full visibility for admins.

Teams use desktop and mobile apps, share context, and pick up work without losing history.

Use SSO, role‑based access, and clear audit controls. Data policies are configurable.

Choose Your Perfect Plan

Flexible pricing that scales with your business. All plans include unlimited history and SSO.

Voice & Email

From£20

per user per month

Voice & Email channels
6 months free call recording
Ticket Management
Reports & Analytics
Mobile App
Dedicated Account Manager

Talk to sales

Business

From£25

per user per month

Voice & Email channels
CRM included
6 months free call recording
Ticket Management
Reports & Analytics
Mobile App
Dedicated Account Manager

Talk to sales

PREMIUM

Enterprise

Bespoke pricing

Tailored to your needs

Pick & choose your channel
Integrate with your favourite tools
Set up custom activities
Dedicated Account Manager & SLA
Everything in Business Package

Get custom quote

Free White Glove Switching Service

From the very first conversation to ongoing success, we’re with you every step of the way - ensuring a smooth, guided onboarding experience.

Welcome & Discovery

Interactive Demo

Guided Setup

Ongoing Success

Bring every conversation into  
one platform

Start your free demo today and see how simple customer communication can be.

Contact Sales

Book a demo