Cutting through the noise: Agentic AI in the real world
Free webinar · Tuesday 24th March 2026 · 10:00 AM GMT
The AI conversation is louder than ever. But for most businesses, the real question isn't whether to use AI — it's where to start, what actually works, and how to make it deliver results without disrupting the team.
In this free webinar, Daktela's Steven Dickson cuts through the noise and gives you a practical, honest look at Agentic AI in customer operations. No theory. Just real deployments, real numbers and a clear picture of what's possible today.
What is Agentic AI?
Unlike basic chatbots or scripted automation, Agentic AI can understand intent, make decisions and resolve customer interactions end-to-end — across voice, chat and email — without human intervention. It works around the clock, handles high volumes and gets smarter over time.
What you'll take away
Who is this for?
This session is built for senior leaders in customer experience, contact centre operations and technology. If you're responsible for service quality, operational efficiency or customer satisfaction — and you want a practical view of AI rather than more hype — this session is for you.
Your host
Steven Dickson works with organisations across multiple sectors to design and deploy AI-powered customer experience solutions. He brings a straightforward, results-focused approach to every conversation.
Can't make it live? Register anyway. We'll send you the full recording so you can watch in your own time and share it with your team.
