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Back Office Specialist (Service Management, Invoicing, Data)
Tipul postului
full time
Locație
Prague
Expiration date
Descrierea postului

Who are we?

Hi! We’re Daktela, and in recent years, we’ve established ourselves as leading innovators in the field of contact centers and customer communication. As pioneers in our industry, we’ve developed a comprehensive communication management platform that enables companies to interact with their customers across multiple channels — phone, email, chat, SMS, and social media — all from a single, intuitive interface.
This allows our clients to provide exceptional customer support. Thanks to our technology and customer-centric approach, over 1,500 companies across the EU trust our solution — including Notino, PPL, Rohlík, and many more.

Now, imagine a workplace where every day brings opportunities to learn, grow, and innovate. A place where professionalism meets a friendly culture, where every opinion matters, and where everyone has the chance to contribute to the company’s success — regardless of their role. That’s the kind of environment we’ve built at Daktela.
Join us and be part of a team that keeps pushing the boundaries of what's possible in communication.

Who are we looking for?

We’re looking for a reliable and detail-oriented colleague for a back office role focused on managing internal services, invoicing, and data.
We welcome candidates who are systematic, organized, and can communicate in English. You don’t need to know everything — we’ll teach you what you need. All you need is a willingness to learn and actively contribute.

What will you do?

  • Manage and configure internal service settings
  • Collaborate with vendors and service providers
  • Review invoices and optimize costs
  • Create and maintain internal documentation
  • Analyze data and prepare reports for management and regulators
  • Support the implementation of new solutions and technological improvements

What should you bring?

  • Analytical thinking, independence, and attention to detail
  • Knowledge of telecommunications is an advantage (not required)
  • Good command of Excel (other analytical tools are a plus)
  • Ability to communicate effectively and handle technical challenges
  • English at a communicative level (written and spoken)
  • Willingness to learn and work as part of a team

What do we offer?

  • Biannual bonuses based on company profit
  • New, modern offices at OC Flora in Prague
  • A flexible working environment, including home office
  • 5 weeks of vacation
  • Sick days, meal voucher contributions, and a Multisport card

1600+

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#1

Pe piața centrelor de contact

20

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9

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