Tell Copilot what you need in your own words. It finds tickets, contacts and calls, makes bulk updates, fills in forms based on conversations and drafts emails. Before changing anything, it shows you exactly what it will do. It works directly in Daktela, with nothing to install.
Copilot searches tickets using even complex filters, finds companies and contacts in your CRM, and locates calls by the content of their transcripts.
Setting filters for your ticket list is just as easy:
You don’t need to know where to look in the system.
Copilot prepares the changes and shows you which tickets will be updated and how. Once you confirm, you can follow the progress. If something goes wrong, you can easily undo the changes.
It can update the assignee, category, status, priority, reopening date and custom fields.
Copilot reviews a call transcript, email or chat and fills in the ticket’s custom fields, including an entire group at once, such as the fields for stage S1. The agent simply checks the details and saves them.
Copilot opens the ticket, dials the call and links it to the ticket. It drafts emails including the subject, recipients and CC. It creates a new ticket with fields filled in based on a call it has found; you add the customer yourself. Switch between a comment and an email without searching through menus.
Copilot also helps you write.
A concise overview of a long ticket in a single click.
Shorten or expand text, correct spelling, or choose a more professional or friendly tone. Available in text activities, comments and knowledge base articles.
Translate chats manually or automatically in both directions, with settings you can configure for each queue. Translate incoming emails directly in the ticket, including the subject line.
Create reusable prompts for tasks your team repeats, such as adapting replies to your brand’s tone of voice.
Handle routine tasks with a single sentence instead of navigating through screens.
Nothing changes without your confirmation, and changes can be undone.
Works with your tickets, contacts and calls, without switching to another tool.
Translate your customers’ messages and your own replies.
Authorised users can view monthly usage: the number of active users, the average number of uses per licensed user, and a breakdown by agent. See at a glance how your team actually uses Copilot.
During the demo, we’ll work through real situations from your customer care.
