The second edition of Daktela SLA, our Senior Leaders Answers series. Daktela CEO Jiří Havlíček talks about the road from Customer Success to the top seat, why the company built AI natively into its platform back in 2023, what separates a genuinely AI-native contact center from one with AI bolted on, whether European data residency is a real competitive moat, and what an honest AI ROI looks like once you drop the PowerPoint version.
