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Who are we?

Hi there! We're Daktela, and in recent years we've established ourselves as leading innovators in the field of contact centers and customer communication. As pioneers in our industry, we’ve developed a comprehensive solution for communication management, enabling companies to engage with their customers across multiple channels from a single intuitive platform. This empowers them to deliver exceptional customer support. Thanks to our approach and technology, our solution is already trusted by more than 1,200 customers across the EU (including Notino, PPL, Rohlík, and others).

Imagine a workplace where every day brings an opportunity to learn, grow, and innovate. A place where professionalism is blended with a friendly spirit, where every opinion matters, and where everyone has a chance to contribute to the company’s success—regardless of their role. That’s the environment we foster here at Daktela. Join us and become part of a team that continuously pushes the boundaries of what’s possible in the world of communication.

What are we looking for in you?

You have:

• Experience in leading and developing a technical team (ideally in technical support)
• A technical background
• Strong customer focus
• A proactive approach
• Knowledge of Linux, VoIP, and ITIL is a big advantage
• English at B2 level or higher

What will you be doing here?

• Leading and developing the L2 Support technical team
• Managing capacity, task planning, work organization, and prioritization
• Collaborating on the direction of Daktela’s entire technical support
• Managing internal projects
• Monitoring KPIs and preparing reports

What will you get from us?

• Twice a year we distribute bonuses based on the company’s profits
• New modern offices at OC Flóra
• Flexible working environment (including home office)
• 5 weeks of vacation
• Sick days, meal contribution, Multisport card
• A company laptop
• A dog-friendly office

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