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Hello! We are Daktela, and in recent years we have established ourselves as leading innovators in the field of contact centres and client communication. As pioneers in our industry, we have introduced comprehensive solutions for communication management, enabling businesses to engage with their customers across multiple channels from one intuitive platform. This allows them to provide exceptional customer support. Thanks to our approach and technologies, over 1400 customers across the EU (including Notino, PPL, Rohlík, and others) have already embraced our solutions.

Imagine a workplace where every day brings opportunities for learning, growth, and innovation. A place where professionalism is combined with a friendly spirit, where every opinion matters, and where everyone has the chance to contribute to the overall success of the company, regardless of their position. This is what it’s like at Daktela. Join us and be part of a team that constantly pushes the boundaries of what is possible in the world of communication.

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Why should you join us?
🚀 Work at a fast-growing tech company – we grow by 30% each year and offer plenty of career growth opportunities.
💻 Work with modern technologies – VoIP, Linux, cloud solutions, and AI automation.
💰 Enjoy additional bonuses on top of your salary – biannual bonuses based on company performance, a monthly €135 bonus, and a refer-a-friend bonus.
🏡 Flexibility and work-life balance – a mix of office and home office work, 25 vacation days, and 2 sick days per year.
🌍 Company culture and non-financial benefits – enjoy onboarding in Prague to meet your colleagues and gain product knowledge. We also organize two large team-building events in Prague annually, regular social activities in Bratislava, and fun challenges led by our HR team.
🧑‍💻 Choose your own laptop – get a laptop of your preference.

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What will you do?
🔧 Customer support and VoIP PBX management – help clients resolve technical issues.
📊 Analysis and debugging – monitoring, troubleshooting, performance tuning, and solution optimization.
📞 Preparation and configuration of contact centers – set up systems for new and existing customers.
💡 Consultations and solution design – communicate with customers and implement efficient solutions.
🚀 Collaboration on development projects – participate in the implementation of innovations and improvements.

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What do we expect from you?
✅ Technical thinking and analytical skills – you enjoy solving technical challenges and finding effective solutions.
✅ Experience with Linux or networking – knowledge of networks, Linux, VoIP, or SIP is an advantage.
✅ Basic programming knowledge is a plus – if you’ve done any scripting, that’s great!
✅ Good time management and communication – you’ll handle multiple projects and customer requests.
✅ Reliability and motivation – we’re looking for someone dependable and eager to improve continuously.
✅ English at least at B2 level.

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