Frontstage is a modern cloud solution positioned as a fast customer support tool. However, if you require more – a true omnichannel platform, AI automation, your own voice infrastructure, and full data sovereignty – it’s time to consider Daktela.
Daktela is a platform that unifies all major communication channels in one place – from telephone calls and emails to social media and web chats. It is not just an “add-on tool” but a comprehensive customer service hub that grows alongside your business.
🔹 True Omnichannel: Frontstage handles only part of customer communication. Daktela covers everything – including telephony, social media, SMS, and messenger integrations.
🔹 Own Voice Infrastructure: Daktela operates on its own telecommunications core, offering advanced voice features such as predictive dialling, IVR, call recording, and live transcription.
🔹 Automation and AI: Chatbots, intelligent routing, and predictive capacity planning – all designed to save you time and reduce costs.
🔹 Seamless Integrations: Daktela easily connects to your CRM, e-commerce platforms, ERP systems, and authentication tools – with no need for complex custom development.
🔹 Data Under Your Control: All data is stored securely within the Czech Republic and Slovakia, adhering to the highest European security standards.¨
🔹 Local Support That Speaks Your Language: Our Czech-based support team is ready to assist you promptly, without endless ticket escalation.
Frontstage may be a good starting point. Yet as you expand, manage more channels, and seek deeper analytics and scalability, you will appreciate a solution that empowers your growth rather than restricting it. Daktela is built not merely to be a tool but to become a true partner in your journey.
Brands such as Notino, PPL, and Footshop have chosen Daktela for its unique combination of flexibility, performance, and a human-centred approach.
👉 Ready for a change? Request a free demo or book a consultation today.
